Blog

Ecommerce Chatbot: the Best Way to Prevent Shopping Cart Abandonment

11th DEC 2018

A large number of visitors leave their cart before completing the purchase, and the majority of these “almost customers” do not provide their email address, because it is not required, or because there is no need to register on most sites to avoid friction during the shopping process.

Find out why you should consider chatbots in helping to recover lost customers in a much more effective way.

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4 Industries Improved by Chatbots

7th DEC 2018

Imagine opening up your Facebook Messenger or WhatsApp and ordering your favorite pizza in just two clicks.
Pretty convenient, right?
Now imagine replicating that process but with larger tasks like ordering a plane ticket or transferring money to a relative in a different country.

Read our blog post and find out which industries are currently thriving with the use of chatbots!

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How to Train your AI-Enabled Chatbot

4th DEC 2018

Through the interactions, the AI chatbot learns to reflect a personality and hold a conversation with a human similar to how the user would interact with others through instant messaging. But how is this possible?

Keep reading this blog post and discover how to train your AI-enabled chatbot!

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What is NLP and Why Your Business Needs it

27th NOV 2018
NLP, or Natural Language Processing, allows conversations between humans and bots to be more natural, less scripted and better comprehended by the chatbot.

Read on and find out why this technology is so important for your business!
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Live Customer Service: a Must or a Thing of the Past?

23rd NOV 2018
Are chatbots replacing live agents when it comes to Customer Service?
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How Bots Can Maximize Your Black Friday Sales

21st NOV 2018
According to research conducted by Finder.com, this year’s Black Friday is expected to bring in an estimated $90.14 billion through US sales alone. An amount which will be up $30.57 billion from last year’s $59.57 billion if their calculations are correct. Not only is this American tradition thriving in the States, but also all over Europe as the hype of the holiday splurging days spreads across the globe.
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Managing Chatbot Handover to Human Agent

15th NOV 2018
When it comes to rule-based bots, the transfer from bot to agent is easier and more accurate than with a rule-based chatbot (if a transfer is needed at all).
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Hubtype Earns the Title of Best Start up at the 2018 International Chatbot Summit in Berlin!

6th NOV 2018
Two weeks ago, Hubtype celebrated almost three years of hard work by bringing home the main prize at the world’s #1 bot conference.
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Rule based vs AI bots

25th OCT 2018
Chatbots have come about to revolutionize the communication between businesses and their customers. Evolved are the days of emailing, calling and extensive internet searches for help when struggling to find answers or performing online tasks.

Let's see together the differences between the two.
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The Case of Tay the Twitter Bot

9th OCT 2018
What can a newly created-- unbiased ai chatbot learn from the internet in just 16 hours?
It can learn to be a sexist, racist, and egocentric narcissist.  
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Why Your Customers Prefer To Chat With You Through Instant Messaging

9th OCT 2018
64% of people prefer text messaging versus calling for customer service and another 44% would rather send a text than stay on hold
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Chatbots for Whatsapp

1st AUG 2018
Today Whatsapp has announced their Whatsapp Business API.
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Hubtype at 500 Startups

25th APR 2018
During its tour at Silicon Valley, Hubtype has been invited as a special guest in the Marketing Hell Week organised by 500 Startups.

500 Startups is an early stage global venture capital seed fund that provides capital, mentorship, and connections to help startups grow. It is considered as the most active seed fund in the world with different activities organised to support growth of startups.
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Most Innovative Solution for Customer Service Award

20th APR 2018
Lately, Hubtype has been awarded as the “most innovative solution for customer service” by Sellbytell Spain in the eShow Barcelona 2018 edition.

eShow, has become the largest fair of eCommerce and Digital Marketing in Spain with a wide variety of parallel activities.This 2018 edition unveiled the latest news and trends that are revolutionizing the world of digital business by bringing together the best professionals and companies related to digital.
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How can a Chatbot Help your Company Save Money?

25th NOV 2017
While the presence of chatbots is multiplying in social media networks, the impact of this new technology over cost reduction is questioned. Many big companies such as MasterCard, Starbucks and The Wall Street Journal have already implemented chatbot solutions in many of their channels. Now, with the hindsight that we have, can we argue that chatbots really help businesses save money and decrease their expenditures?
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5 Innovative and Original Uses of Chatbots

29th OCT 2017
The use of chatbots has been rising incredibly throughout the past years. Nowadays, we can find bots in almost all social medias and their use differs greatly. The recent advances in AI and Bots have animated a global debate over the capabilities and future advantages that this technology can bring. In this list we have gathered some innovative and original uses of chatbots just for you!
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Hubtype DESK and Hubtype BOTS

30th SEP 2017
What if we tell you that bots and humans can collaborate to provide you the best customer relationships?

Chatbots can do great things but we know that they are not perfect. Inevitably, there will be situations in which they are not well adapted and where they fail to provide an accurate answer to customers. This can result in high frustration and dissatisfaction and more than ever, customers want to be treated with respect! It is expected that by 2020 customer experience will overtake price and product as the key brand differentiator.
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Whatsapp for Businesses

8th AUG 2017
In order to help companies manage their customer service, Whatsapp will launch a new solution for businesses. This will allow companies connect with their customers easily and provide a professional platform to monitor all the communications in an official way.
WhatsApp Business will be free for small-to-medium sized businesses, with a paid version targeted at larger enterprises with "a global base of customers, like airlines, e-commerce sites, and banks".
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6 Messaging Trends To Follow!

24th AUG 2017
Messaging is no longer just back and forth text, it is growing into an all encompassing form of interaction.
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Create an Intercom Chatbot

9th AUG 2017
Intercom is a popular webchat tool where businesses can engage their customers while they are browsing their website. It provides simple and convenient customer service availability. In-app messaging and fluidity on Intercom make the conversations seamless and unobtrusive.
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Introducing Twitter Integration for Bots and Desk

4th AUG 2017
Hubtype is pleased to announce it’s new integration with the Twitter. From now on you will be able to add your Twitter account among the other existing channels on Hubtype and reply all the direct messages received either with chatbots or human agents.
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5 Benefits of Chatbots

4th AUG 2017
The word bot is scary to some people. Those who enjoy the real life support agents fear a lack of quality service, bot’s abilities are underestimated, and the misconception that they are difficult to develop and deploy is a turn off, when in fact the benefits of chatbots make all those fears inconsequential! Find out 5 ways chatbots can help you and your company.
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Combining Chatbots and Human Agents: The Hybrid Approach

16th JUN 2017
Customers and companies alike have experienced customer service woes, but Hubtype provides the tools to overcome that.
While you can easily develop a chatbot to fit the needs of your company, it is just that–a bot! There will be times where an inquiry is unable to be resolved by a bot and a human agent must intervene. Our hybrid approach using both the Hubtype BOTS and the Hubtype DESK opens up a realm of possibilities between client and company.
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Hubtype Partnering with Deloitte

28th MAY 2017
Hubtype is pleased to be partnering with Deloitte to aid in developing chatbots.
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Hubtype to announce partnership with IBM

3rd MAY 2017
Over the last several months we’ve been working hard to expand our offerings of Artificial Intelligence services. IBM Watson standed out as one of the most solid and flexible solutions from the start, actually, the integration between Hubtype and Watson is now being used by thousands of customers of one of the largest banks in Europe.
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Introducing Desk and Bots

19th APR 2017
We started building a ticketing tool so that our clients could attend their users through messaging apps. Chat channels top customer satisfaction ratios with 73% in contrast to 44% on voice channels. Also, the asynchronous nature of messaging allows agents to attend 5 to 7 users simultaneusly, dramatically incresing the efficiency of customer support teams.
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Hubtype at Y Combinator Startup School Founder's Track

1st APR 2017
We’re happy to announce that Hubtype has been selected to take part of this year’s Startup School founder’s track, by Y Combinator. This is the second edition of the popular Stanford MOOC, taught by Sam Altman plus an amazing set of guests including world-class entrepreneurs and investors like Paul Graham, Brian Chesky or Ben Horowitz. Roughly 2000 startups were accepted out of 50.000 applications!
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Mobile World Congress 2017 Conclusions

6th MAR 2017
The presence of Hubtype at MWC 2017 has been a great success 🎉🎉🎉
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Hubtype at MWC 2017

21st FEB 2017
Hubtype will be attending this Mobile World Congress edition to share the lastest features of our products. We invite you to learn more about Hubtype and get involved with us in: Messaging space Chatbots AI.
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Introducing "Messaging Business Trends"

30th JAN 2017
Hi there! We’ve had a busy and exciting month at Hubtype, with awesome additions to the team, new functionalities, clients, and lessons learnt. Some of these to be announced soon :) And because sharing is loving, the aim of this post is to introduce Messaging Business Trends, a newsletter curated by the Hubtype’s team. The goal of the newsletter is keeping up with the messaging space regarding chatbots, NLP, APIs, market trends, and anything interesting that hits the Hubtype’s #news slack channel...
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Start With Why

3rd JAN 2017
As the new year starts it’s time to look back and recapitulate: what were the goals of 2016? How far we got? What did we learn on the way?
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