Chatbots and Live Agent WhatsApp Solutions

July 08, 2019 (Updated)

Conversational Messaging, Customer Service

WhatsApp announced the launch of their business API, which allows companies to connect with the over 1.5 billion people using the app.

Opening up a communication channel with such a large reach has prompted many companies to adopt chatbots. Chatbots and live agent WhatsApp solutions give companies the scale they need to connect with their customers through the app.

Who can use the WhatsApp Business API?

Right now, the WhatsApp Business API is only accepting early applications on a case-by-case basis.  They’re mostly accepting large and multinational companies in customer-facing industries. So, larger travel, ecommerce, retail, and banking businesses have a better chance of getting accepted.

Where do chatbots and live agent WhatsApp tools come in?  

Chatbots make communicating on WhatsApp feasible. They resolve large volumes of common questions without human supervision. This makes it possible for companies to use such a ubiquitous platform without drastically growing their customer service teams.

Finding the right business solution provider

Bots are only available through official business solution providers.

Hubtype is one of the less than 50 such providers in the world.

Our mission is to provide great human experiences through conversational apps, which aligns perfectly with WhatsApp’s goals and requirements.

Whatsapp requires that a live agent (real human being) is always available on their platform when it’s being used for business communication. This means total automation is not allowed. The purpose of this requirement is one that we share; to ensure positive experiences and a high level of trust.

If you’ve been following along with our posts, you know that we believe that chatbots and humans are better together. And, how we help our clients manage the handoff from chatbot to human.

Now, we’re helping our clients engage customers, increase sales and reduce costs with Hubtype and WhatsApp.

Are you ready to use automation on WhatsApp? Contact us now to see if you’re a fit for the early access program for enterprise companies.

The Complete Business eGuide to WhatsApp

Companies are using the WhatsApp Business API to communicate with their customers on a personal level and increase lifetime value.
  • Discover how to engage customers with WhatsApp
  • Find out how to access the WhatsApp Business API
  • Learn best practices for automation and bots on WhatsApp

Download the free WhatsApp for Business eGuide now