Building the Contact Center of the Future: A Hubtype Report

A 27-page report on how companies are navigating the communication gap

The elephant in the room for customer support departments and contact centers is a huge communication gap with their customers that they don’t support: messaging.  Scaling and managing messaging queries from customers is really difficult, and companies are lost.

  • Contact centers are evolving at fast speeds
  • How AI, machine learning and HR play together
  • Customers expect holistic experiences
  • Industries leading the way

Download the report: Building the Contact Center of the Future

This timely report covers the technology and human resource changes any support center can expect to make over the next three years.

Download the report: Building the Contact Center of the Future

Do you have existing traffic to switch? *

Traffic refers to the number of unique contacts who contact your company over WhatsApp or Messaging channels

How many unique people contact your support department each month across all channels? (Including email, phone, forms, and others)

This timely report covers the technology and human resource changes any support center can expect to make over the next three years.

Do you have existing traffic to switch? *

Traffic refers to the number of unique contacts who contact your company over WhatsApp or Messaging channels

How many unique people contact your support department each month across all channels? (Including email, phone, forms, and others)