Customer service

Automate and scale world-class service on the most popular messaging channels

Customer service is the new competitive differentiator, and it’s not just about solving problems anymore. Service is what impacts lifetime value, Net Promoter scores and more.

Hubtype allows support teams to open new channels while maintaining existing teams and tools by combining chatbots and humans.

Hubtype helps enterprise companies increase customer satisfaction and power customer service teams

Faster

response times

24/7

support

Simplified

data collection

Segmentation

and personalization

Increased

customer retention

Improved

customer satisfaction

Conversational interfaces for customer support are expected to be the most important consumer-facing AI innovation in the next 5 years.
Conversational interfaces for customer support are expected to be the most important consumer-facing AI innovation in the next 5 years.

Why automation?

Manage a volume of queries with a sophisticated bot that guides conversations and let your customer service representatives do what they do best; focusing on higher value and more complex cases.

Automation allows 24/7 support, instant responses to customer queries and seamless handoff to a human representative when needed. Simply providing automated answers to your frequently asked questions in a chat interface enables your customer service representatives to focus on high-value or complex tickets and significantly reduces case volume.

80%

OF YOUR FAQ AND QUERIES

can be automated

Automate and scale conversations on the most popular messaging channels

Create a superhuman customer service agent today

Instant answers

Automate 80% of common tickets and enquiries

Personalize service

Integrate customer profiles and history to provide personalized responses

24/7 support

Attend your customers instantly, at any time of day. No more wait time or irritating IVR systems

Augmented messaging

Handover to a customer service representative when needed to let humans do what humans do best

Segmentation

Deliver unique experiences at scale. Utilize customer details, product info, purchase history and more in automatic responses

Multichannel

Instantly respond in a consistent tone on every platform, from social media to messaging channels

Qualified customers

Confirm customer identification before redirecting to a suitable agent

No human error

Integrate with your backend to ensure all information delivered to your customers is precise and up-to-date

Limit churn

Retain customers longer and for more value with proactive service

68%

GROWTH LAST YEAR

in millennial's expectations for customer service

The State of Global Customer Service Report by Microsoft

Humans and robots join forces to level up customer support

Learn how to transform your department

CONTACT US

A number story

72%

OF BUSINESSES’ TOP PRIORITY

is improving customer service

Forrester

80%

OF SALES AND MARKETING LEADERS

are using or plan to deploy chatbots in the near future

Oracle

5

YEARS FROM NOW

Conversational interfaces for customer support are the most important consumer-facing AI innovation

Emerj

Integrate the tools you can’t live without

Integrate with your helpdesk or CRM, analytics and APIs you depend on to align with your current processes. Make your full software stack work together with seamless integration.

It’s time to lead the conversation on the messaging apps your customers use the most 💪

Providing world-class customer service is achievable at scale for enterprise businesses. Conversational apps allow the adoption of multichannel conversational messaging strategies that will keep your customers delighted.

Chatbots and automation are used to handle simple queries that eat your agents’ time, leaving your team to handle higher value cases. The result is happier employees and customers.

Automate meaningful conversations with your customers

Contact us now to start building your conversational strategy

Which messaging channels do you intend to use?

Whatsapp
Twitter
Viber
Mobile Chat (SDK)
Other
Facebook Messenger
Telegram
Web Chat
Line

Do you currently use messaging channels for sales?

What is your current volume of traffic per month?

Traffic refers to the volume of contacts or inquiries you receive over WhatsApp or messaging channels.

How many people does your company currently have supporting clients?

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