Customer service is the new competitive differentiator, and it’s not just about solving problems anymore. Service is what impacts lifetime value, Net Promoter scores and more.
Hubtype allows support teams to open new channels while maintaining existing teams and tools by combining chatbots and humans.
Manage a volume of queries with a sophisticated bot that guides conversations and let your customer service representatives do what they do best; focusing on higher value and more complex cases.
Automation allows 24/7 support, instant responses to customer queries and seamless handoff to a human representative when needed. Simply providing automated answers to your frequently asked questions in a chat interface enables your customer service representatives to focus on high-value or complex tickets and significantly reduces case volume.
Integrate with your helpdesk or CRM, analytics and APIs you depend on to align with your current processes. Make your full software stack work together with seamless integration.
Providing world-class customer service is achievable at scale for enterprise businesses. Conversational apps allow the adoption of multichannel conversational messaging strategies that will keep your customers delighted.
Chatbots and automation are used to handle simple queries that eat your agents’ time, leaving your team to handle higher value cases. The result is happier employees and customers.
Which messaging channels do you intend to use?
Do you currently use messaging channels for sales?
What is your current volume of traffic per month?
Traffic refers to the volume of contacts or inquiries you receive over WhatsApp or messaging channels.
How many people does your company currently have supporting clients?