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Hubtype’s cloud-based helpdesk lets you handle multiple tickets at once and maximize the efficiencies messaging channels offer.
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Manage queries from all your messaging channels on one interface and direct tickets to queues by query type, channel, region, and more.
Take advantage of asynchronous communication. Let agents chat to 3-5 customers at the same time with multi-ticket handling and SLA indicators to keep them on track.
Get full conversation history within the chat, including the client’s interactions with the bot and any previous conversations.
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Get the most out of WhatsApp. Leverage specialist pricing, pre-approved templates, and 24hr conversation windows on a help desk built for WhatsApp’s features.
Get granular information by filtering metrics by query type, date range, agent, queue, team, and channel.
Customer Satisfaction
% of Agent handover
Total tickets resolved by bot
Abandoment rate
Total cases attended
Response time
Customer satisfaction
Resolution time
Do more with Hubtype add-ons. Give your admins access to our drag-and-drop conversation builder directly from the helpdesk. Let designated users understand flows at a glance, make edits, or build them from scratch.
SLA compliance
Chat abandonment rate
First contact resolution
Customer satisfaction
Harness the power of your existing technology with pre-made or custom-built integrations for your CRM, AI, CMS, or data platform.
