Components

This page features all the basic components used throughout the project. Some components are Webflow symbols. Copy a component from here or hit CMD+E (CTRL+E) and start writing the component name. Don't forget to unlink a component once you add it to a page.

Navigation

Layout

This is the section tagline

Main Section Headline Goes Here And Can Take It's Entire Length

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Buttons

Logos & Stats

80%

Reduction in cost per contact.

30%

Reduction in cost.
Less calls.

2x

Higher customer satisfaction.

5x

Faster resolution
time.

3x

Higher engagement than email or phone.

Pre-purchase
80%

Make a general inquiry

Purchase
80%

Make a purchase

Post-purchase
80%

Get product or service support

And it understands people in
100
language

What you will do?

1

Leverage learnings by integrating with your existing AI.

2

Get full customer and ticket details directly into your CRM.

3

Send user data into your analytics pipeline.

4

Action with integrations into logistics and service delivery technology.

96%

SLA compliance

<5%

Chat abandonment rate

85%

First contact resolution

4.6/5

Customer satisfaction

1.5

billion monthly users

65

billion messages per day

180+

countries

Cards

Manage conversations on a helpdesk designed for messaging

Hubtype’s cloud-based helpdesk lets you handle multiple tickets at once and maximize the efficiencies messaging channels offer.

Get a demo

Get the insights that drive efficiency

Get granular information by filtering metrics by query type, date range, agent, queue, team, and channel.

Automation metrics

Customer Satisfaction

% of Agent handover

Total tickets resolved by bot

Abandoment rate

Agent metrics

Total cases attended

Response time

Customer satisfaction

Resolution time

Request more information

Webviews

Focus on CX, deploy elements that let users action requests.

Conversational Interface

Botonic

Webviews

Deliver low-friction experiences with interactive elements that let customers action common requests within messaging channels.

Conversational Interface

Botonic

Agent Interface

Hubtype Desk

AI

Hubtype Babel

Business Intelligence

Hubtype Insights

Personal Adviser

Hubtype Manager

Engage

Hubtype Campaigns

Flexible

Integrate with any CRM and current technology, develop conversational apps for any messaging channel and deploy in any business unit for any use case.

Scalable

Deploy one conversational flow that renders across all channels, automate FAQs and common requests and use AI to scale globally.

Private and Secure

Build GDPR compliant bots, keep your customers data in private environments and configure your data retention policy. ISO-27001 certified (coming soon).

Customer service costs

On average, Hubtype clients reduce service cost per contact by 80%.

Time to resolution

Conversational banking resolves most queries in less than 2 minutes.

Customer Churn

Reduce frustrating IVR experiences that lead to customer churn.

Customer gain costs

Automated cross-selling results in a 7% increase in qualified leads.

Net promoter scores

Quick response times and personalized engagement drives customer satisfaction.

Customer loyalty

Personalized experiences forge a positive emotional connection with customers.

Organizational efficiency

Decrease calls to contact centers by 50% and free up human resources.

Engagement

Conversational banking drives engagement by 3x higher.

Ready to get the conversation going?

We've helped some of the world’s leading banks define their conversational banking strategies.
We understand the unique challenges and opportunities that the banking industry faces.

Talk to sales

Start fast & scale later

Set up your minimum viable automation with human handoff integrated with your tech stack.

Deploy seamlessly

One definition works in all channels. Hubtype renders it automatically depending on the channel.

Engage & Scale

Add new use cases, channels, languages and AI to the automation if needed.

Measure & Optimize

Ensure that the scale up is working properly and keep iterating for better results.

Videos (Do Not Delete)