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Streamline lost or stolen card reports, speed up resolution time, and improve customer lifetime value.
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Always be there when customers need help. Handle urgent issues swiftly and immediately.
Fast resolution of urgent issues leads to higher customer satisfaction, loyalty, and retention.
Conversational banking answers queries under 2 mins, and cuts costs up to 80%.
Simplify transactions by enabling swift and easy payments directly within your seamless customer conversations.
Seamlessly integrate eSignatures into customer conversations for hassle-free document approval and authentication.
Ensure enhanced security with smooth and reliable ID verification within banking interactions.
Hubtype uses webviews, buttons, rich media, and other feature-rich elements to build experiences that go beyond text-only chatbots. Create intuitive experiences for shorter resolution times.
We know that new solutions require flexibility. We take the time to carefully go through your bank’s validation process, developing proof of concepts along the way. We also collaborate on security and penetration tests.
Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.
Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.
Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped insurers navigate WhatsApp's changing business policies, service features, and offerings. We’ve also been building experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.
Bankia chose Hubtype to help customers navigate personal loan and mortgage applications via WhatsApp. As a result, the bank tripled its customer engagement, increased qualified leads, and improved NPS to a 9/10.
This self-assessment is the first step banks can take to measure the current state of their Conversational CX and evaluate future readiness.
