Simplify lost and stolen credit card processes

Streamline lost or stolen card reports, speed up resolution time, and improve customer lifetime value.

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Be there when your customers need it most

When a customer experiences loss or theft, what comes next could mean the difference between a happy, loyal customer and a frustrated one. Give them the peace of mind that their money is safe, and make it easy to get back to banking.

Offer 24/7 support

Always be there when customers need help. Handle urgent issues swiftly and immediately.

Reduce churn

Fast resolution of urgent issues leads to higher customer satisfaction, loyalty, and retention.

Streamline costs

Conversational banking answers queries under 2 mins, and cuts costs up to 80%.

Banks that trust Hubtype to transform their customer experiences:

Complete self-service customer journeys

Still struggling to scale customer experiences with chatbots? Most chatbots have major UX and security issues, resulting in incomplete experiences that frustrate customers. With Hubtype, banks can securely integrate eSignatures, ID verification, eForms, and supporting documents into one seamless conversation. This way, conversations can start and end on the channels customers prefer.

Instant Simple Payments

Simplify transactions by enabling swift and easy payments directly within your seamless customer conversations.

Effortless eSignatures Integration

Seamlessly integrate eSignatures into customer conversations for hassle-free document approval and authentication.

Secure ID Verification

Ensure enhanced security with smooth and reliable ID verification within banking interactions.

See more use cases in action:

Connect customers to personal bankers

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Onboard new customers

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Help customers make payments

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Leverage ChatGPT

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Reasons why financial institutions choose Hubtype:

Next-gen interfaces

Hubtype uses webviews, buttons, rich media, and other feature-rich elements to build experiences that go beyond text-only chatbots. Create intuitive experiences for shorter resolution times.


We know that new solutions require flexibility. We take the time to carefully go through your bank’s validation process, developing proof of concepts along the way. We also collaborate on security and penetration tests.

Expert support

Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.

GDPR compliance

Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.

Official Business Solution Provider

Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped insurers navigate WhatsApp's changing business policies, service features, and offerings. We’ve also been building experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.

human agents

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How Bankia used messaging to increase loan applications and NPS

Bankia chose Hubtype to help customers navigate personal loan and mortgage applications via WhatsApp. As a result, the bank tripled its customer engagement, increased qualified leads, and improved NPS to a 9/10.

Calculate your organization’s conversational CX maturity level

This self-assessment is the first step banks can take to measure the current state of their Conversational CX and evaluate future readiness.

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