Automate over 60% of customer inquiries
Processes like claims can take minutes — not days
Hubtype in action
Hubtype's initiatives improve the value perception of the customer and enable us to track our operations better. Using traditional channels, this is simply not possible. We see it as a relationship evolution with our customers.
What really makes a company stand out are the people who form it, and Hubtype has an incredible team of professionals. Thank you, Hubtype, for such a positive experience!
The results of our collaboration
Declining calls
The share of customer queries at the call centre decreased from 95% to 63%
Growing chat
As a result, the cases handled via chat and messaging grew by 32 percentage points, increasing from 5% to 37%
Rising automation
The cases solved by automation saw a significant increase, going from 12% to 55%
We know the insurance world is complex, and so are the use cases
Curious how it'll work for you?
We can show you examples tailored to your specific needs or share results from our recent collaborations.
We answer your questions
Hubtype automates over 60% of an insurer's customer inquiries, resolving complex processes like First Notice of Loss (FNOL) or claims management in minutes instead of days. Customers submit photos, vehicle details, and documents directly through WhatsApp or webchat, with data uploaded instantly into the claims system.
Yes. Hubtype connects your customers with the right specialist for roadside emergencies or home issues like leaks, broken locks, or broken appliances. It uses automatic GPS location and a built-in calendar to schedule the visit, helping customers get help fast in moments where every minute counts.
Multiasistencia, a Hubtype insurance client, reduced call center volume from 95% to 63%, grew chat and messaging cases from 5% to 37%, and increased its automation rate from 12% to 55%. These results came from automating claims and assistance requests directly through messaging channels.
Hubtype uses smart routing that analyzes the customer's query and instantly connects them with the most suitable insurance advisor based on keywords and contextual data. All interactions are centralized in a single view integrated with your CRM, giving you insights into engagement and performance metrics.
Yes. Hubtype lets customers learn about your products directly on WhatsApp or webchat, then handles the entire sales process, from quote generation to policy acquisition. Leads can compare plans and receive personalized quotes through automated conversational flows, without ever leaving the messaging channel.