Automate over 70% of customer inquiries, even the most complex ones

Hubtype automates over 70% of airline customer inquiries, including complex use cases like flight management and baggage options, not just simple questions. Customers complete these self-service transactions in under 2 minutes, directly through WhatsApp or webchat, without calling or waiting in a support queue.

Yes. EasyJet used Hubtype's conversational apps technology to automate adding a bag to a booking, a request that used to require a costly support ticket. It's now a fully automated upsell, turning what was previously a service cost into a revenue-generating transaction.

Fast. JetSMART launched a virtual assistant with Hubtype that automated 80% of its customer service in just 6 weeks, now handling over 140,000 conversations per month and reducing call centre volume by 34%, all in record time.

Airlines working with Hubtype significantly reduce call centre volume by shifting support to chat and messaging channels. Wizz Air, for example, automated 70% of customer queries with Hubtype while handling 250,000 interactions monthly.

Yes. EasyJet used webchat automation to streamline feedback collection, leading to a 51% increase in the volume of Trustpilot reviews and a 107% boost in its overall Trustpilot score in just three months, directly linking automation to measurable brand reputation gains.