Conversational CX Platform

Reduce tickets and decrease costs with powerful automation that goes beyond chatbots.

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Hubtype chatbot UI: car damage selection, messaging channels, flight baggage options, and satisfaction rating in enterprise dashboard.

Companies that trust Hubtype to transform their customer experiences

About Hubtype’s conversational CX platform

Hubtype’s Conversational CX Platform automates customer service, allowing customers to reach out and get assistance whenever they need it, without waiting in line. Whether it’s through bots or agents, Hubtype ensures instant responses and smooth transitions. With our platform, businesses can scale support operations while maintaining a personalized experience that drives efficiency and customer satisfaction.

Hubtype chatbot helps iBank user access July 2021 bill through chat, enhancing customer service with streamlined document sharing.

Hubtype enterprise chatbot UI showing seat selection for flight check-in, enhancing customer interaction and booking efficiency.

Hubtype chatbot UI showing bag selection, payment, date appointment, location map, and vehicle choice for enterprise users.

Hubtype chatbot assists Sofia LeBlond with loan application via user-friendly interface offering product choices and actions.

The challenges of modern CX

Zendesk report highlights 60% customer frustration with queues, emphasizing Hubtype chatbot solution for better experience.

Waiting times & delays

Wait times are one of the biggest frustrations for customers. Traditional systems can’t meet the demand for fast, responsive service. Customers expect instant support, and slow response times lead to dissatisfaction.

Hubtype automates responses, reducing wait times and providing customers with faster support.

Consumer preference: 69% favor text over calls. Highlights need for Hubtype's enterprise chatbot in text-based communication.

Multiple channel handoffs

Customers are forced to repeat themselves across different channels and agents, which leads to frustration and inefficiency. Streamlining communication is essential to improve the overall experience.

Hubtype keeps conversations within a single channel, ensuring smoother transitions from bots to agents without losing context.

Hubtype chatbot platform boosts business efficiency by 20% with automation, enhancing operational productivity.

Overwhelmed support teams

High volumes of requests can overload support teams and impact productivity. Finding ways to scale operations without adding more staff is a critical challenge.

Hubtype automates 70% of queries, reducing call center volume and handling both simple and complex issues, allowing agents to focus on more critical cases.

Lack of personalization at scale

Scaling personalized service can be difficult without the right tools. Customers expect tailored experiences, but traditional systems can't keep up, resulting in impersonal interactions.

Hubtype automates 70% of queries, reducing call center volume and handling both simple and complex issues, allowing agents to focus on more critical cases.

Why choose Hubtype
as your partner for better CX

With Hubtype’s platform, you can deliver end-to-end conversational experiences designed to automate even the most complex use cases. You’ll choose a platform that integrates across all messaging and chat channels—from WhatsApp to web - with powerful webviews. Design once, deploy everywhere. Reduce costs, boost customer retention, and accelerate automation for a stronger CX strategy.

Hubtype chatbot UI for vehicle claim with high automation, quick process; highlights customer satisfaction and easy damage confirmation.

Reduce Costs & Scale Support

Automate 98% of customer queries to reduce call center costs and scale support operations without hiring additional staff.

Hubtype chatbot platform detecting user intent for flight updates, showcasing smart intent feature for booking status queries.

Improve Response Times & Efficiency

Use automation and AI to speed up responses and resolve issues faster, improving agent productivity and reducing customer wait times.

Hubtype chatbot platform integration with Zendesk, Contentful, Salesforce, Google Analytics, Genesys, Dialogflow icons.

Integrate Quickly & Maximize Existing Tools

Hubtype integrates easily with your current systems, letting you use your existing tools without disruption, and improve workflows immediately

Hubtype chatbot UI for flight seat selection, luggage options, and payment choice with Visa, PayPal, and Mastercard.

Handle Complex Customer Interactions

Automate even the most complex workflows, from order tracking to service requests, so you can manage high volumes with fewer agents.

Drive results with Hubtype

Hubtype helps businesses reduce support costs, improve response times, and increase customer satisfaction. Our clients have automated over 80% of customer inquiries, freeing up their teams to focus on more critical tasks. Here’s how Hubtype delivers measurable business impact.

30%

cost reduction

Reduce operational costs by 30% through automation, eliminating the need for manual intervention and optimizing resources.

60%

more inquiries

Handle 60% more inquiries without increasing resources, enabling rapid scale with Hubtype’s automation and multi-channel support.

85%

automations

Automate 85% of routine queries, empowering agents to focus on high-value interactions and reducing the volume of basic inquiries.

81%

contact resolution

Increase agent efficiency by reducing handling time by 40%, while improving first contact resolution to 81%, boosting operational performance.

50%

response rates

Boost conversion rates by 3x compared to traditional channels, with 90%+ open rates and 50% response rates, driving higher customer engagement.

Let’s create your next-level

customer experience

Discover how our platform can help you scale customer service, reduce costs, and improve satisfaction.

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Success stories

See all

"Family with a baby chatting while sending a WhatsApp message to plan a trip. The screen shows a message asking about available routes and a form with origin Granada and destination Madrid.

90%

automated interactions

Transportation

We answer your questions

What makes Hubtype's Conversational CX Platform different?

It reduces tickets and costs with automation that goes beyond chatbots. It handles simple and complex cases within a single flow, with full-context handoffs between bots and agents.

What CX problem does Hubtype's platform solve?

Customers get frustrated having to repeat themselves every time they switch channels or agents. Hubtype keeps history and context available through every transition, no matter which channel the customer comes in from or who handles the case.

What systems does the Conversational CX Platform integrate with?

It integrates with Zendesk, Contentful, Salesforce, Google Analytics, Genesys, and Dialogflow, among others. You don't need to replace your current CX stack.

What operational results do companies get with Hubtype's CX platform?

Companies that use Hubtype's Conversational CX Platform reduce operational costs by 30%, cut handling time by 40%, and reach 81% first contact resolution. Hubtype clients also automate up to 85% of routine queries, freeing agents to focus on complex, high-value cases.

Can I use the same automation across multiple messaging channels?

Yes. Hubtype's platform integrates across all messaging and chat channels — from WhatsApp to web — using the same flow and powerful webviews. You design the automation once and deploy it everywhere, including the most complex use cases, without rebuilding logic for each channel.

Conversational CX Platform

About Hubtype’s conversational CX platform

Asynchronous Support

AI Automation

Graphical Elements and Webviews

Agent Handover

Full-context Conversations