Meet customers on the messaging channels they use everyday

Craft richer, more personalized shopping experiences that elevate brand loyalty and boost sales.

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User interacting with Hubtype's enterprise chatbot for ecommerce order tracking, offering options like home pickup and delivery point.
Companies that trust Hubtype to transform their customer experiences
Decathlon
Mango
Levis
Michael Kors
Privilia
Grupo Soledad

Automation that feels personal

FAQ Automation with ChatGPT

Automate responses to your most common customer questions using advanced conversational AI. Free up your support team by handling high-volume inquiries instantly and accurately—24/7.

Effective WhatsApp Marketing

With integrated CRM, send personalised offers, product launches, and updates through channels like WhatsApp to boost open rates, drive conversions, and build long-term relationships at scale.

Personalised Shopping Assistants

Guide customers through their shopping journey with virtual assistants that understand their preferences, purchase history, and context. From smart product recommendations to in-chat guidance, create highly relevant experiences that increase conversions and brand loyalty.

Conversational AI delivers more with less

Hubtype chatbot vs app return process; app offers high visual context, 7 taps, 1 min, 5-star satisfaction, 50% completion rate.

Engage, Convert, and Retain with Conversational AI

Shopping Bag Icon

Boost Sales

  • Recommend products that customers love
  • Increase order values and satisfaction
Shopping Cart Icon

Get Back Lost Carts

  • Send reminders about unfinished checkouts
  • Offer deals to get them back
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Send Alerts

  • Tell them about new or popular products
  • Quick alerts for hot-selling items
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Track Orders Easily

  • Inform customers about where their order is
  • Answer shipping questions instantly
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Simple Returns

  • Simple steps to return items
  • Handle customer claims quickly
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Visual Engagement

Showcase products with rich images, graphics, carousel displays and interactive elements

Unlock the full potential of automation

49%
increase in overall profitability
5x
more abandoned carts recovered
75%
increase in average order value
30
point increase in NPS
80%
reduction in customer service costs
40%
reduction in customer acquisition cost

Curious how it'll work for you?

Curious how it'll
work for you?

We can show you examples tailored to your specific needs or share results from our recent collaborations.

Talk to an expert

Success stories

See all
"Family with a baby chatting while sending a WhatsApp message to plan a trip. The screen shows a message asking about available routes and a form with origin Granada and destination Madrid.
90%
automated interactions
Transportation

How Alsa achieved 90% automation in WhatsApp and webchat in just 8 weeks

Alsa added AI to its webchat and WhatsApp, cutting request forms by 46% and automating 90% of interactions in two months, delivering a faster and more efficient service.
READ CASE STUDY
40%
increase in successful customer contact
Security

How Securitas Direct Boosted Sales Efficiency with WhatsApp

Securitas Direct reached 40% more leads and improved conversions by using Hubtype’s WhatsApp solution—scaling engagement with AI-powered messaging.
READ CASE STUDY
How JetSMART automated 80% of customer service in just 6 weeks handling over 140,000 monthly chats with a single chatbot
80%
Automated interactions
Airlines

How JetSMART automated 80% of customer service in just 6 weeks

JetSMART launched a virtual assistant with Hubtype that now handles over 140,000 conversations per month and reduced call centre volume by 34% — all in record time.
READ CASE STUDY
How SegurCaixa Adelas automated 85% of customer service with WhatsApp
85%
AUTOMATED INTERACTIONS
Insurance

How SegurCaixa Adeslas Automated 85% of Customer Interactions in Just 2 Months

SegurCaixa Adeslas shifted from 99% of customer interactions happening on phone and email to 85% automation through WhatsApp, reducing call volume by 32% and achieving an 89/100 CSAT in just 2 months.
READ CASE STUDY
107%
lift in Trustpilot score
Airlines

How easyJet increased its Trustpilot score by 107% in just 3 months

easyJet used webchat automation to streamline feedback collection, leading to a 51% increase in Trustpilot reviews and a 107% boost in its overall score in just three months.
READ CASE STUDY
Wizz Air aircraft in flight with distinctive pink and white livery featuring transparent Wizz logo overlay against blue sky background.
70%
Interactions Automated
Airlines

How Wizz Air transformed customer service with automation in just 8 weeks

Wizz Air partnered with Hubtype to automate 70% of queries, reduce call centre volume, and handle 250,000 interactions monthly.
READ CASE STUDY
Silhouette of person wearing cap sitting in airport terminal with large windows overlooking parked aircraft during sunset or sunrise.
74%
Faster process
Airlines

How a low-cost airline achieved record growth with automation and WhatsApp

Hubtype helped a leading European low-cost airline increase automation from 30% to 68%, reduce call center volume by 28%, and achieve a 9.6 customer satisfaction score.
READ CASE STUDY
Multiasistencia digital services logo overlaid on blurred image of person using laptop and smartphone for remote assistance and support.
15%
Call Deflection
Insurance

How Multiasistencia adds value to customer service interactions?

Discover how Multiasistencia improved customer service and increased agent productivity.
READ CASE STUDY
Roadside assistance technician wearing high visibility orange safety vest examining vehicle tire during emergency service call on white car.
40%
Cost Reduction
Insurance

Taking the stress and cost out of roadside assistance

Hubtype helped one of Spain’s leading insurance companies automate roadside assistance requests through WhatsApp.
READ CASE STUDY
Bankia logo overlaid on blurred image of person making credit card payment at point of sale terminal with card machine visible.
3X
Higher Engagement
Banking

More communication and less formality has a real business impact

Bankia streamlines customer support for complex loans and mortgages with WhatsApp.
READ CASE STUDY

We answer your questions

What does Hubtype offer for e-commerce customer service?
Hubtype offers a complete customer service solution across your messaging channels. It combines personalized shopping assistants, generative AI-powered FAQ automation, and WhatsApp marketing integrated with your CRM, to create automated shopping experiences without losing the human touch.
What business results do online stores achieve working with Hubtype?
E-commerce businesses working with Hubtype achieve 49% higher profitability, a 75% increase in average order value, and a 40% reduction in customer acquisition cost.
How many abandoned carts can Hubtype recover?
With Hubtype, online stores recover up to 5x more abandoned carts by sending automated reminders and deals to complete the purchase.
How does Hubtype personalize each customer's shopping experience?
Hubtype's shopping assistants guide customers through their entire journey, understanding their preferences, purchase history, and context, from smart product recommendations to real-time in-chat guidance. On top of that, they reach out directly and at the right moment with alerts on featured items customers care about and personalized promotions designed to drive a purchase or recover an abandoned cart.
Can I automate my online store's FAQs with generative AI?
Yes. Hubtype automates responses to your customers' most common questions using generative AI like ChatGPT, delivering accurate, conversational answers aligned with your brand's tone on the messaging channels your customers already use, speeding up service without losing the personal touch.