The State of Messaging in Insurance

An executive guide about conversational insurance, the technology that drives it, and how industry leaders can adapt.

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Executive guide overview

The insurance industry is in the middle of a digitally-driven shake-up. Smart phones represent a new means of distributing products and resolving claims. As policyholders move towards more intuitive experiences, they are embracing messaging in a whole new way.

This report is an in-depth look at conversational applications-the technology behind a new era of connected commerce. What they are, why they matter, and how global brands use them to add value to their business models.

Who is this guide for?

This guide will be useful for anyone interested in the trends shaping insurance in 2021 and beyond. It is particularly relevant to professionals in the following roles:

Customer Experience Managers

Heads of Operations

Director of Claims

Omnichannel Directors

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