Contact Centers and Messaging Channels

How modern contact centers can use messaging to improve customer experience and boost KPIs.

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Guide overview

This webinar will cover the use of messaging channels such as WhatsApp and Facebook Messenger as an additional tool for contact centers to better serve their customers. The webinar covers: the customer move to messaging, how messaging can be used to help contact centers, the role of automation, asynchronous messaging, best practices when implementing messaging.

Who is this guide for?

This webinar is aimed at customer service professionals who are looking to adapt their practices in order to improve agent efficiency and deliver better experiences for customers.

Customer Experience Managers

Heads of Operations and Digital

Customer Service Directors

Innovation Managers

How can contact centers benefit from messaging channels?

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