Understand the opportunities and risks of ChatGPT for banking

ChatGPT and other large language models (LLMs) have the power to redefine the banking customer experience. Banks need partners that can help them understand the opportunities, risks, and alternatives.

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The power of Generative AI for banking

Large Language Models (like ChatGPT) will power truly transformative banking experiences. According to McKinsey & Company, banking could see the biggest impact as a percentage of its revenues from generative AI.


Generative AI allows banks to recommend personalized solutions to customers and empathize with their needs.

Reduced time-to-market

Generative AI requires less training time and can automatically be deployed in many languages.

Operational excellence

Generative AI can potentially save the banking sector up to $340 billion annually, according to McKinsey.

Advice that you can bank on

The pace of innovation for generative AI has been transformative, but there are notable concerns, such as hallucinations and security. By partnering with Hubtype, banks can take a cautious approach—seizing opportunities while mitigating risks.

Identify use cases

Hubtype helps banks identify ideal use cases to limit personal information being stored and collected.

Mitigate risks

We prevent ChatGPT from answering irrelevant/explicit questions and reduce the risk of providing incorrect information.

Explore alternatives

As leaders in conversational automation, we understand the current landscape and can recommend GDPR-compliant alternatives.

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Across the banking industry, [Generative AI] could deliver value equal to an additional $200 billion to $340 billion annually if the use cases were fully implemented.

- McKinsey & Company

Banks that trust Hubtype to transform their customer experiences:

See more use cases in action:

Connect customers to personal bankers
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Onboard new customers
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Help customers make payments
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Block lost or stolen cards
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Reasons why financial institutions choose Hubtype:

Next-gen interfaces

Hubtype uses webviews, buttons, rich media, and other feature-rich elements to build experiences that go beyond text-only chatbots. Create intuitive experiences for shorter resolution times.


We know that new solutions require flexibility. We take the time to carefully go through your bank’s validation process, developing proof of concepts along the way. We also collaborate on security and penetration tests.

Expert support

Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.

GDPR compliance

Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.

Official Business Solution Provider

Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped insurers navigate WhatsApp's changing business policies, service features, and offerings. We’ve also been building experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.

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Maturity level
case study
How Bankia used messaging to increase loan applications and NPS

Bankia chose Hubtype to help customers navigate personal loan and mortgage applications via WhatsApp. As a result, the bank tripled its customer engagement, increased qualified leads, and improved NPS to a 9/10.

Read the case study
Benchmark yourself
Calculate your organization’s conversational CX maturity level

This self-assessment is the first step banks can take to measure the current state of their Conversational CX and evaluate future readiness.

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Secure with ISO Certification

At Hubtype, security is not just a buzzword, it's at the heart of everything we do. We are proud to announce that Hubtype has been awarded the prestigious ISO/IEC 27001:2013 certification.

This certification stands as a testament to our unwavering dedication to ensuring the highest level of security for our clients. We continue to uphold our commitment to providing a secure environment for seamless and confidential interactions.

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