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Better relationship banking starts with better communication. Connect customers with the personal bank managers they trust–on a platform you can trust.
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Bank managers using messaging on their personal devices may inadvertently expose customer data to security risks.
Banks lose conversation insights and history. They also struggle with measuring customer satisfaction.
Personal messaging can lead to manual processes, information silos, and ineffective team collaboration.
Personal bank managers access Hubtype through a separate application with secure login authentication.
Hubtype centralizes customer data, tracks interactions, and provides a holistic view of customer interactions.
With Hubtype, you can automate conversations, manage office hours, and get the insights you need to scale.
Build connections that lead to upsells and higher customer lifetime value (CLTV).
Let customers talk to your bankers the way they prefer - asynchronously and on the channels they love.
A dedicated personal banker who can provide expert advice and assistance, building trust and credibility with clients.
Automated flows help capture basic information so your personal bankers get a head start on conversations.
Use the app on personal mobile devices, computers, or business devices. However you access the app, you can be sure conversations are encrypted and GDPR-compliant.
Hit your response time targets with performance metrics directly in the app. See which customers have been waiting and for how long.
Admins can manage access to customers and reassign them if a personal banking assistant is not available.
Employees can configure their office hours in the app. If they’re unavailable, customers are informed of their personal banker’s return date and have the option to speak to someone else.
Measure key customer satisfaction metrics and identify opportunities for improvement.
Advisors simply download the app to their personal devices, and customers can reach them on messaging apps they already use and love—like WhatsApp, Facebook Messenger, and Telegram.
Personal bankers download the Hubtype app to their own personal or business devices
They access business conversations through a secure login.
Customers initiate conversations and are routed to their trusted banker.
Personal bankers receive customers’ messages directly on the Hubtype platform.
Hubtype uses webviews, buttons, rich media, and other feature-rich elements to build experiences that go beyond text-only chatbots. Create intuitive experiences for shorter resolution times.
We know that new solutions require flexibility. We take the time to carefully go through your bank’s validation process, developing proof of concepts along the way. We also collaborate on security and penetration tests.
Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.
Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.
Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped financial institutions navigate WhatsApp's changing business policies, features, and offerings. We also build experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.
Bankia chose Hubtype to help customers navigate personal loan and mortgage applications via WhatsApp. As a result, the bank tripled its customer engagement, increased qualified leads, and improved NPS to a 9/10.
You know that personalized service leads to better business outcomes. But quantifying it isn’t always that easy. In this guide, we’ll go over five formulas to predict the impact of your next project.
