Books

Dive into our curated collection of books, guides, and reports designed to help you stay ahead.

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The State of Messaging in Airlines

An executive guide detailing conversational airlines, the technology behind them, and how industry leaders can adapt to it.

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EXECUTIVE OVERVIEW

Why you can't scale messaging with a CRM

An executive guide on why using a CRM to deliver messaging channels is an expensive and inefficient technology choice.

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The State of Messaging in Banking

An executive guide about conversational banking, the technology that drives it, and how industry leaders can adapt.

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Building the Contact Center of the Future

A Hubtype Report that outlines the latest B2C communication trends and how contacts centers can adapt.

Business professionals in polka dot blouses reviewing contract documents during meeting with one person taking notes in bright modern office space.

The State of Messaging in Insurance

An executive guide about conversational insurance, the technology that drives it, and how industry leaders can adapt.

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The State of Messaging in E-commerce

An executive guide about conversational commerce, the technology that drives it, and how industry leaders can adapt.

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Show how customer service directly impacts revenue

This guide outlines research-backed methods to connect customer service KPIs and data to revenue and growth metrics.