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Customer Service

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Silhouette of customer service representative with headset working at computer, overlaid with 'Customer Service Automation' text on teal circular background
Customer Service

6 Key Advantages of Customer Service Automation

by Angelique Rodrigues,

Nov 28, 2022
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10 Tips for Ecommerce Success, insights by Rob van den Boogaard.
Customer Service

10 Tips to Improve Ecommerce Customer Service: Insights from Rob van den Boogaard

by Jenna Alburger,

Sep 3, 2021
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Open office with employees using computers, showcasing modern customer service technology.
Customer Service

12 Ways Technology Will Change Customer Service

by Jenna Alburger,

May 20, 2021
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Person with headphones working at computer, illustrating ticketing system best practices.
Customer Service

Ticketing System Best Practices: Manage Your Ticket Queue Like a Pro

by Jenna Alburger,

Apr 29, 2021
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Smartphone with meeting app on laptop keyboard, representing automated customer service.
Customer Service

Automated Customer Service: 7 Powerful Tips for Success

by Jenna Alburger,

Mar 24, 2021
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Hand using a smartphone in the dark, interacting with a glowing chat interface on the screen.
Customer Service

5 Things enterprises need in a customer service chatbot platform

by Jenna Alburger,

Mar 6, 2021
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Person browsing online fashion store on tablet, exploring various clothing items, showcasing e-commerce shopping experience.
Customer Service

Ecommerce Personalization: 5 Brands That Set The Bar High

by Jenna Alburger,

Nov 4, 2020
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Black smart speaker on wooden table, ideal for smart home tech articles.
Chatbots
Customer Service

Frictionless Shopping: Amazon Continues Its War on Friction in 2020

by Jenna Alburger,

Jul 28, 2020
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Orange vintage car parked, perfect for classic automotive enthusiasts.
Customer Service
Sales

Digital Car Buying Experiences Keep Automakers in the Fast Lane

by Jenna Alburger,

Jul 7, 2020
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