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Conversational app interface with chat, map, and payment options; Hubtype branding.
Customer Service
WhatsApp

3 Great Examples of Companies Using WhatsApp for Customer Service

by Marc Caballé, Hubtype CEO & Co-Founder

Apr 16, 2025
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A group of people waiting in line at a ticket counter in a transportation hub, with signage in both Chinese and English indicating services like “Today’s Ticket” and “Advance Purchase.”
Customer Service

5 Ways to Improve Airline Customer Service

by Rafał Kochański, VP of International Development

Mar 13, 2025
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Smartphone screen showing messaging app icons including WhatsApp, Telegram, LINE, and WeChat with text comparing traditional call centers to WhatsApp and chatbots
Customer Service
Chatbots

Traditional Call Centres vs. WhatsApp & Chatbots—Which is More Efficient?

by Marc Caballé, Hubtype CEO & Co-Founder

Oct 30, 2024
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Businessman in blue shirt checking smartphone with chat message about home insurance cancellation and intent detection illustration
Chatbots
Customer Service

Using LLMs to Remove the Risk of Misinformation: Meet Hubtype's Smart Intents

by Marc Caballé, Hubtype CEO & Co-Founder

May 15, 2024
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Tablet used for online shopping between green plants, ideal for omnichannel marketing content.
Customer Service

Omnichannel Customer Support: 9 Reasons Why It Matters in 2024

by Jenna Alburger,

May 14, 2024
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Travelers with luggage walk through busy airport terminal, heading to escalators amidst directional signs and bustling activity.
Customer Service

Navigating Turbulence: Airlines Embrace Automation for Peak Season

by Rafał Kochański, VP of International Development

Apr 10, 2024
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Woman with curly hair in gray sweater looking at smartphone with overlay text 'Bring Generative AI to your existing conversational experiences
Customer Service

Understanding Knowledge Bases: The Shift from Classic to AI

by Marc Caballé, Hubtype CEO & Co-Founder

Feb 28, 2024
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Team collaborating on laptop in office at night, reviewing data and discussing project strategies with focused engagement.
Customer Service

A look at three focus areas shaping CS leadership in 2024

by Marc Caballé, Hubtype CEO & Co-Founder

Feb 27, 2024
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Woman gazing out airplane window at clouds and blue sky, experiencing flight travel and aerial view from cabin seat.
Customer Service
Chatbots

Airline Chatbot Benefits, Use Cases, and Examples for 2024

by Marc Caballé, Hubtype CEO & Co-Founder

Dec 21, 2023
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