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Chatbot greeting on smartphone in dim lighting, ideal for self-service support content.
Customer Service

Digital Self-Service Customer Experience: A Smarter Approach to CX at Scale

by Rafał Kochański, VP of International Development

Jul 11, 2025
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Person browsing online fashion store on tablet, exploring various clothing items, showcasing e-commerce shopping experience.
Customer Service

Ecommerce Personalisation: How to Deliver Relevance at Scale

by Rafał Kochański, VP of International Development

Jun 27, 2025
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Smartphone displaying floating e-commerce items, enhancing online shopping experience concept.
Customer Service

How to Improve Ecommerce Customer Experience

by Rafał Kochański, VP of International Development

Jun 26, 2025
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Woman wearing floral dress, posing for photo at home. Perfect for lifestyle and fashion blogs.
Chatbots
Customer Service

High-Touch Customer Service in Retail: How Messaging and Automation are Leading the Way

by Rafał Kochański, VP of International Development

Jun 17, 2025
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WhatsApp
Customer Service
Chatbots

Improving Customer Experience with WhatsApp: Why Messaging Is the CX Core

by Marc Caballé, Hubtype CEO & Co-Founder

Jun 16, 2025
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Smartphone screen showing messaging app icons including WhatsApp, Telegram, LINE, and WeChat with text comparing traditional call centers to WhatsApp and chatbots
Customer Service
Chatbots

Call Centre Cost Reduction with WhatsApp & Chatbots

by Marc Caballé, Hubtype CEO & Co-Founder

May 6, 2025
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24/7 call center support team with headsets providing assistance at computers, featuring gears and chat icons on digital background.
Customer Service

Contact Centre Automation: Tools to Scale and Improve Customer Experiences

by Rafał Kochański, VP of International Development

Apr 25, 2025
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Conversational app interface with chat, map, and payment options; Hubtype branding.
Customer Service
WhatsApp

3 Great Examples of Companies Using WhatsApp for Customer Service

by Marc Caballé, Hubtype CEO & Co-Founder

Apr 16, 2025
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A group of people waiting in line at a ticket counter in a transportation hub, with signage in both Chinese and English indicating services like “Today’s Ticket” and “Advance Purchase.”
Customer Service

5 Ways to Improve Airline Customer Service

by Rafał Kochański, VP of International Development

Mar 13, 2025
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