BLOG / Customer Service

Customer Service

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
User experience contrast: complex phone booking versus simple webview mobile booking.
Customer Service
Conversational Success Stories

Why customer service needs a radical change

by Marc Caballé, Hubtype CEO & Co-Founder

Dec 4, 2025
READ MORE
Support agent wearing a headset in an office, while the screen shows automated AI interactions detecting intent and connecting the customer with a human advisor.
Customer Service

Contact Centre Automation: Tools to Scale and Improve Customer Experiences

by Rafał Kochański, VP of International Development

Nov 28, 2025
READ MORE
Chatbot greeting on smartphone in dim lighting, ideal for self-service support content.
Customer Service

Digital Self-Service Customer Experience: A Smarter Approach to CX at Scale

by Rafał Kochański, VP of International Development

Jul 11, 2025
READ MORE
Person browsing online fashion store on tablet, exploring various clothing items, showcasing e-commerce shopping experience.
Customer Service

Ecommerce Personalisation: How to Deliver Relevance at Scale

by Rafał Kochański, VP of International Development

Jun 27, 2025
READ MORE
Smartphone displaying floating e-commerce items, enhancing online shopping experience concept.
Customer Service

How to Improve Ecommerce Customer Experience

by Rafał Kochański, VP of International Development

Jun 26, 2025
READ MORE
Woman wearing floral dress, posing for photo at home. Perfect for lifestyle and fashion blogs.
Chatbots
Customer Service

High-Touch Customer Service in Retail: How Messaging and Automation are Leading the Way

by Rafał Kochański, VP of International Development

Jun 17, 2025
READ MORE
WhatsApp
Customer Service
Chatbots

Improving Customer Experience with WhatsApp: Why Messaging Is the CX Core

by Marc Caballé, Hubtype CEO & Co-Founder

Jun 16, 2025
READ MORE
Conversational app interface with chat, map, and payment options; Hubtype branding.
Customer Service
WhatsApp

3 Great Examples of Companies Using WhatsApp for Customer Service

by Marc Caballé, Hubtype CEO & Co-Founder

Apr 16, 2025
READ MORE
A group of people waiting in line at a ticket counter in a transportation hub, with signage in both Chinese and English indicating services like “Today’s Ticket” and “Advance Purchase.”
Customer Service

5 Ways to Improve Airline Customer Service

by Rafał Kochański, VP of International Development

Mar 13, 2025
READ MORE

Stay tuned with our best updates

Get exclusive, early access to community-driven materials and stay up to date on new product features and releases from Hubtype.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
By subscribing you agree to our Privacy Policy and consent to receive updates.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.