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Decrease costs and boost NPS with Hubtype’s Conversational Customer Experience Platform
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Hubtype’s Conversational CX Platform connects channels, conversations, and teams so that organizations can deliver better customer service, faster. Hubtype was designed for a conversational future. That’s why our conversational CX platform helps businesses
Meet customers on the channels that they already use
Deliver greater convenience with asynchronous communication
Add value with meaningful automation
Give customers freedom and simplicity with interactive graphical elements
Create a seamless handover between chatbots and human support
Integrate with existing tools for more contextual conversations
Make your channels more convenient. Most consumers use messaging for day-to-day communication already and it allows for a greater range of automation and media sharing. Importantly, it permits asynchronous communication for the customers’ convenience.
of customers state that waiting in a call queue is the most frustrating part of a service experience*.
*Zendesk, Customer Experience Trends Report, 2020.
Use automation to enhance digital experiences, not just to increase efficiency. Meaningful automation does not rely on text-only AI, it blends traditional bot flows, AI (NLP/NLU) intent discovery, and interactive graphical elements that create low-friction customer experiences.
Get more informationof consumers find repeating and rephrasing requests for chatbots frustrating*.
*Chatbots.org, chatbot silo survey, 2019.
Deliver next-level digital experiences within messaging channels. Deploying interactive graphical elements gives customers information in simple formats and allows them to take actions that would have previously only been available via company apps or websites.
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Integrate smooth agent handover within your digital channels. Asking customers to channel hop can cause a lot of frustration. Keep agents efficient and customers happy with seamless agent handover.
of consumers prefer text communication to calls*.
*Avochato, consumer text service survey, 2019.
Give your agents all the information they need to resolve issues fast. Asking customers to repeat information can be hard for both agents and customers. Resolve cases quickly with full-context tickets that include details of customers’ actions with the bot.
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Get more out of your existing tech stack. Hubtype’s conversational CX platform acts as the interface between customers and your business. We integrate with your systems to provide a seamless flow of information between customers and businesses.
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