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Hubtype helps airlines enhance their chat experiences with intuitive automation and graphical elements.
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“Thanks to Hubtype’s conversational apps technology we were able to automate complex use cases like adding a bag to a booking. What used to be a costly support ticket is now an automated upsell!”
John Leighton, Customer Service Director at easyJet
Get customers from point A to point B faster by matching the right conversational technology to the right use case.
Put more complex interactions on autopilot. Passengers can add baggage, check their flight status, manage bookings, track lost baggage, and more.
Drive self-service at scale, reduce phone calls, and free up agents’ time. Serve more passengers with fewer resources.
Seamlessly integrate with your tech stack to combine next-generation automation with the tools you use every day. Connect your CRM, helpdesk, data analytics, CMS, or existing AI.
With Hubtype’s conversational infrastructure, you can easily hand off bot conversations to human agents. When conversations are rerouted, they maintain the chat history and passenger details. That means agents get the context they need to resolve issues faster.
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Call reduction
Customer Satisfaction
Resolution time decrease