Better automation for a smoother customer journey

Hubtype helps airlines enhance their chat experiences with intuitive automation and graphical elements.

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Scale complex use cases on messaging apps

“Thanks to Hubtype’s conversational apps technology we were able to automate complex use cases like adding a bag to a booking. What used to be a costly support ticket is now an automated upsell!”

- John Leighton, Customer Service Director at easyJet

Soar beyond text-only automation

Resolve customer issues faster

Get customers from point A to point B faster by matching the right conversational technology to the right use case.

Automate more use cases

Put more complex interactions on autopilot. Passengers can add baggage, check their flight status, manage bookings, track lost baggage, and more. 

Reduce call volumes

Drive self-service at scale, reduce phone calls, and free up agents’ time. Serve more passengers with fewer resources.

Reduce call volumes

Integrate with your tech stack

Seamlessly integrate with your tech stack to combine next-generation automation with the tools you use every day. Connect your CRM, helpdesk, data analytics, CMS, or existing AI.

Reroute customers to available agents seamlessly and contextually

With Hubtype’s conversational infrastructure, you can easily hand off bot conversations to human agents. When conversations are rerouted, they maintain the chat history and passenger details. That means agents get the context they need to resolve issues faster.

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human agents

Take your customer service metrics to new heights

40%

Call reduction

2x

Customer Satisfaction

4x

Resolution time decrease