Add a bag use case
Go BackSolve 68% more customer queries thanks to automation
Reduce call centre traffic
and deflect it to messaging and chat channels
Automate complex queries
like payment processing, booking modifications, and ancillary sales
Utilise the power of GenAI
to provide a personalized user experience.
Join the leaders of the skies with Hubtype
Real results. Real airlines.
Call centre case volume cut by
49%
Case handling at the call centre decreased from 95% to 48%
Call centre case volume cut by
49%
Case handling at the call centre decreased from 95% to 48%
Chat & messaging rose
47x
Case handling through chat & messaging surged from 5% to 52%.
68%
of cases now automated
Cases solved through automation skyrocketed to 68%, doubling from 30%.
A remarkable CSAT score of
9.6
Chat & messaging rose
47x
Case handling through chat & messaging surged from 5% to 52%.
68%
of cases now automated
Cases solved through automation skyrocketed to 68%, doubling from 30%.
A remarkable CSAT score of
9.6
Call centre case volume cut by
49%
Case handling at the call centre decreased from 95% to 48%
Chat & messaging rose
47x
Case handling through chat & messaging surged from 5% to 52%.
68%
of cases now automated
Cases solved through automation skyrocketed to 68%, doubling from 30%.
A remarkable CSAT score of
9.6
Case handling through chat & messaging surged from 5% to 52%.
Thanks to Hubtype’s conversational apps technology we were able to automate complex use cases like adding a bag to a booking. What used to be a costly support ticket is now an automated upsell!
John Leighton
Customer Management Director
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