The secure way to scale high-value conversations

Deliver fast, frictionless banking experiences while maintaining security and compliance.

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Banking experience

Complete self-service customer journeys

Still struggling to scale customer experiences with chatbots? Most chatbots have major UX and security issues, resulting in incomplete experiences that frustrate customers. With Hubtype, banks can securely integrate eSignatures, ID verification, eForms, and supporting documents into one seamless conversation. This way, conversations can start and end on the channels customers prefer.

Instant Simple Payments

Simplify transactions by enabling swift and easy payments directly within your seamless customer conversations.

Effortless eSignatures Integration

Seamlessly integrate eSignatures into customer conversations for hassle-free document approval and authentication.

Secure ID Verification

Ensure enhanced security with smooth and reliable ID verification within banking interactions.

A new level of operational excellence

With Hubtype, banks significantly improve the quality of their customer service while reducing operational costs.

80%

Reduction in cost per contact

3x

Higher engagement rate

50%

Reduction in call volume

2 min

Average resolution time

"Hubtype helped us turn our contact hub from a cost center into a revenue generator."

-Elena Serrano Garcia

Banks that trust Hubtype to transform their customer experiences:

Popular Use Cases

Block card
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Make a Payment
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Leverage ChatGPT
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Connect Customers to Personal Bankers
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Onboard new Customers
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Reasons why financial institutions choose Hubtype:

Help customers block lost or stolen cards

Help customers freeze lost or stolen credit cards instantly and skip long wait times. With Hubtype, banks can even automate lost and stolen card reports, speeding up resolution time and strengthening customer relationships.

Connect customers to personal bankers

Foster customer relationships through messaging channels while maintaining security and visibility. Personal bankers access your company WhatsApp account through a separate and secure application.

Accept digital payments

Customers want to make secure transactions through simple conversations. Seamless digital payments help them pay balances faster, reducing the risk of bad debt. Positive experiences with timely payments foster stronger relationships, leading to higher customer retention rates.

Onboard new customers

Help customers sign up for a bank account in minutes with clear, step-by-step instructions. Intuitive onboarding improves completion rates, and strong authentication reduces scams and fraud.

Harness the power of Generative AI

Transform your bank’s customer interactions with Generative AI (like ChatGPT). Hubtype helps banks take a realistic approach—seizing opportunities while mitigating risks.

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Haven't found your use case?

Hubtype works with the world’s leading banks to build bespoke messaging experiences. We’ll help you define your unique use case and objectives, and develop a roadmap for success.

Speak to a conversational strategist  

Reasons why financial institutions choose Hubtype:

Next-gen interfaces

Hubtype uses webviews, buttons, rich media, and other feature-rich elements to build experiences that go beyond text-only chatbots. Create intuitive experiences for shorter resolution times.

Flexibility

We know that new solutions require flexibility. We take the time to carefully go through your bank’s validation process, developing proof of concepts along the way. We also collaborate on security and penetration tests.

Expert support

Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.

GDPR compliance

Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.

Official Business Solution Provider

Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped insurers navigate WhatsApp's changing business policies, service features, and offerings. We’ve also been building experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.

human agents

Read more about

Maturity level
case study
How Bankia used messaging to increase loan applications and NPS

Bankia chose Hubtype to help customers navigate personal loan and mortgage applications via WhatsApp. As a result, the bank tripled its customer engagement, increased qualified leads, and improved NPS to a 9/10.

Read the case study
Benchmark yourself
Calculate your organization’s conversational CX maturity level

This self-assessment is the first step banks can take to measure the current state of their Conversational CX and evaluate future readiness.

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Secure with ISO Certification

At Hubtype, security is not just a buzzword, it's at the heart of everything we do. We are proud to announce that Hubtype has been awarded the prestigious ISO/IEC 27001:2013 certification.

This certification stands as a testament to our unwavering dedication to ensuring the highest level of security for our clients. We continue to uphold our commitment to providing a secure environment for seamless and confidential interactions.

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