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Hubtype helps the world’s leading insurance companies automate claims, reduce frustration, and be there when customers need help.
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Hubtype's initiatives improve the value perception of the customer and enable us to track our operations better. Using traditional channels, this is simply not possible. We see it as a relationship evolution with our customers.
-Jorge Fernández González
USE CASES
Simplify the claims process and offer customers the help they need 24/7. After an accident or incident of theft, immediate service helps you alleviate customer anxiety, not add to it.
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USE CASES
Hubtype is the secure way for insurance advisors to connect with customers from their personal devices. Through more personal communication, agents foster relationships that yield renewals, upsells, and cross-sells.
Explore NowHelp customers compare plans, generate policy quotes, check expiration dates, and get information on unpaid insurance premiums. With Hubtype, most insurers see up to 80% of cases handled with automation. When necessary, the bot will seamlessly hand over the conversation to a human agent.
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USE CASES
Helpful reminders that drive revenue. Send customers policy renewal reminders, customized offers, weather updates, and more.
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USE CASES
Generative AI (like ChatGPT) has the potential to be a major game-changer. It can tackle a wide range of use cases, with little fine-tuning required. This significantly speeds up development time. Hubtype makes it easy for companies to test, learn, and thrive in this new ecosystem.
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This self-assessment is the first step brands can take to measure the current state of their Conversational CX and evaluate future readiness.
We helped one of Spain’s leading insurance companies automate roadside assistance requests through WhatsApp, reduce calls by almost 50%, and increase CSAT to 9.2/10.
