Automate more than 60% of customer inquiries
Processes like claims can take minutes — not days
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Hubtype in action
Full claim opening process through messaging and chat under 5 min
Companies that trust Hubtype to transform their customer experiences:
Hubtype's initiatives improve the value perception of the customer and enable us to track our operations better. Using traditional channels, this is simply not possible. We see it as a relationship evolution with our customers.
-Jorge Fernández González, Chief Operating Officer
What really makes a company stand out are the people who form it, and Hubtype has an incredible team of professionals. Thank you, Hubtype, for such a positive experience!
-Judith García López, Automation Hub
Results from insurance companies
Insurance companies using Hubtype for a better customer experience:
The share of customer queries at the call centre decreased from 95% to 63%
As a result, the cases handled via chat and messaging grew by 32 percentage points, increasing from 5% to 37%
The cases solved by automation saw a significant increase, going from 12% to 55%
We know the insurance world is complex, and so are the use cases.
FNOL Process and Claim Automation
Simplify the entire First Notice of Loss process by automating interactions directly from the incident site through messaging and chat channels such as WhatsApp and Webchat.
Collect accident photos and license details, documents, and relevant data through two-way automated conversations via WhatsApp, Webchat, or any other messaging app. The data can be uploaded to the claim system instantly.
Simplify the claim management process such as policy cancellations, ensuring clarity and ease for both customers and agents.
Enable seamless attachment of necessary documentation to support claims and policy modifications.
Easily update and modify customer information to keep records accurate and up-to-date.
Provide duplicate policy documents promptly upon customer request, ensuring they have all necessary information.
Assistance
Allow your customers to request roadside assistance in the fastest way possible in situations where every minute matters and adds to their frustration.
Automate requesting home assistance, linking your customers with the right specialists to help with leaking pipes, broken locks, malfunctioning appliances, etc.
Leverage the most effective automation solutions like localizing your customers based on the device location, a calendar view to select the date and time when the help is needed, and many others.
Quote Generation and Policy Acquisition
Enable customers to inquire about your products via messaging and chat platforms like WhatsApp or Webchat.
Allow leads to compare plans and receive policy quotes through automated, user-friendly messaging and chat flows.
Conduct the entire sales process, from quote generation to policy acquisition, seamlessly through messaging and chat channels.
Checking Health Insurance Coverage
Enable customers to instantly confirm the inclusion of treatments in their policy via messaging and chat channels.
Allow customers to schedule, modify, and cancel appointments through messaging or chat channels.
Provide customers with instant and easy visibility of their current account balances.
Advisors on WhatsApp
Easily connect insurance advisors with customers through messaging apps in a GDPR-compliant and secure way.
Customers can reach advisors on messaging apps they already use and love—like WhatsApp.
Consolidate all customer interactions into a single view, integrating with your CRM and providing valuable insights into engagement and performance metrics.
Advisors uses advanced smart routing to analyze customer input and instantly connect them with the most suitable advisor based on keywords and data.
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In the world of Conversational AI, there's a lot to explore. We're here to help you every step of the way.
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