A natural chatbot cloud platform built for enterprise

Create, deploy, and manage a company-wide chatting strategy through conversational apps

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Hubtype Technology

Build a conversational strategy for the next decade

Our platform is the technical interface between your customers’ messaging apps and your CRM/tech stack. Build solutions for all business units and manage the customer experience all from one place. Save time and money by selecting adaptable foundation technology. As the demands of customers change and the needs of your different business units evolve, you will benefit from selecting a true conversational strategy technology.

UX makes the difference

Basic chatbots are now a dated concept that rarely improve the customer experience. Conversational apps remove the frustrations of text-based bots and focus on CX. These apps provide interactive elements and go beyond a simple carousel and buttons, they deliver high-value components lie, floating elements, web views, and more. Using these graphical elements enriches the experience for the user while improving the capacity for automation.

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Hubtype Platform

Built for enterprise

Start implementing your conversational strategy with our all-in-one platform to build meaningful and frictionless experiences.

Conversational Interface

Botonic

Agent Interface

Hubtype Desk

AI

Hubtype Babel

Business Intelligence

Hubtype Insights

Personal Adviser

Hubtype Manager

Engage

Hubtype Campaigns

Flexible

Integrate with any CRM and current technology. Develop conversational apps for any messaging channel and deploy them in any business unit for any use case.

Scalable

Deploy one conversational flow that renders across all channels. Automate FAQs and common requests and use AI to scale globally.

Private and Secure

Build GDPR-compliant bots, keep your customers' data in private environments and configure your data retention policy. ISO-27001 certified (coming soon).

Hubtype Campaigns

Decrease churn rates and increase NPS through proactive communication on messaging apps

With Hubtype’s campaigns, you can get in touch with your clients across any messaging app.
Segment audiences through integration with your CRM and offer personalized advice, important information, helpful offers, or ask for feedback. These messages keep your brand front of mind at important moments in the customer lifecycle.

Why reach out to customers?

  • Get seen by your customers

  • Create new selling opportunities

  • Be present at the right time

  • 53% increase in average NPS

  • 80% Increase in engagement

  • 70% of users find updates helpful

How it works

Initiate a conversation dialogue

Check what customers have opted into yours communications.

Segment them in a relevant way and create a conversation flow.

Hit send and start talking to your customer.

Hubtype Managers

Generate more trust and engagement by giving your top customers the personal touch they desire

Provide personal conversations between customers and agents over any messaging channel. Bring back the human-to-human interaction in a 100% secure environment.

Why deliver 1:1 messaging?

  • Bespoke service at scale

  • You maintain oversight

  • Secure login from anywhere

  • Average NPS of 9

  • 7% increase in cross-selling

How it works

Create a personal conversation

Managers simply download the app, with secure login.

Your customers should opt into the service.

Maintain visibility over offers sent and deals closed.

Hubtype Desk

An enterprise ticketing system designed for messaging and chat that lets your agents work efficiently

The interface between your agents and your customers. When automation isn’t enoughwe will smoothly transition customers to your agent's inbox where they can handlemultiple cases at once.

Want to use your existing CRM or Helpdesk?

If you are happy with the existing ticketing system, no need to retrain your agents as Hubtype integrates with Zendesk, Salesforce, Genesys, Intercom, and more.

Hubtype Babel

Maintain a great customer experience while scaling with AI

When you need an AI that works for your global audience, Babel can provide you with world-class Natural Language Understanding across 100 different languages.

Train your bot in
1
language
And it understands people in
100
language

What makes Babel special?

Normal AI needs to be trained for every single language it uses, but, with Babel, you are able to train the program once in your primary language and deploy it across the languages you need.

Want to learn more?

If you are interested in how Hubtype can help you build a conversational platform, get in touch!

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