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Our platform is the technical interface between your customers’ messaging apps and your CRM/tech stack. Build solutions for all business units and manage the customer experience all from one place. Save time and money by selecting adaptable foundation technology. As the demands of customers change and the needs of your different business units evolve, you will benefit from selecting a true conversational strategy technology.
Basic chatbots are now a dated concept that rarely improve the customer experience. Conversational apps remove the frustrations of text-based bots and focus on CX. These apps provide interactive elements and go beyond a simple carousel and buttons, they deliver high-value components lie, floating elements, web views, and more. Using these graphical elements enriches the experience for the user while improving the capacity for automation.
Talk to salesStart implementing your conversational strategy with our all-in-one platform to build meaningful and frictionless experiences.
Integrate with any CRM and current technology. Develop conversational apps for any messaging channel and deploy them in any business unit for any use case.
Deploy one conversational flow that renders across all channels. Automate FAQs and common requests and use AI to scale globally.
Build GDPR-compliant bots, keep your customers' data in private environments and configure your data retention policy. ISO-27001 certified (coming soon).
With Hubtype’s campaigns, you can get in touch with your clients across any messaging app.
Segment audiences through integration with your CRM and offer personalized advice, important information, helpful offers, or ask for feedback. These messages keep your brand front of mind at important moments in the customer lifecycle.
Get seen by your customers
Create new selling opportunities
Be present at the right time
53% increase in average NPS
80% Increase in engagement
70% of users find updates helpful
Check what customers have opted into yours communications.
Segment them in a relevant way and create a conversation flow.
Hit send and start talking to your customer.
Provide personal conversations between customers and agents over any messaging channel. Bring back the human-to-human interaction in a 100% secure environment.
Bespoke service at scale
You maintain oversight
Secure login from anywhere
Average NPS of 9
7% increase in cross-selling
Managers simply download the app, with secure login.
Your customers should opt into the service.
Maintain visibility over offers sent and deals closed.
The interface between your agents and your customers. When automation isn’t enoughwe will smoothly transition customers to your agent's inbox where they can handlemultiple cases at once.
If you are happy with the existing ticketing system, no need to retrain your agents as Hubtype integrates with Zendesk, Salesforce, Genesys, Intercom, and more.
When you need an AI that works for your global audience, Babel can provide you with world-class Natural Language Understanding across 100 different languages.
Normal AI needs to be trained for every single language it uses, but with Babel, you are able to train the program once in your primary language and deploy it across the languages you need.
If you are interested in how Hubtype can help you build a conversational platform, get in touch!