Manage conversations on
a helpdesk designed for messaging
Hubtype’s cloud-based helpdesk lets you handle multiple tickets at once and maximize the efficiencies messaging channels offer.
Boost efficiency with asynchronous chat and all channels in one place
Manage queries from all your messaging channels on one interface and direct tickets to queues by query type, channel, region, and more. Take advantage of asynchronous communication. Let agents chat to 3-5 customers at the same time with multi-ticket handling and SLA indicators to keep them on track.
Quicker resolution with full context conversations
Get full conversation history within the chat, including the client’s interactions with the bot and any previous conversations.
Manage WhatsApp tickets with ease
Get the most out of WhatsApp. Leverage specialist pricing, pre-approved templates, and 24hr conversation windows on a help desk built for WhatsApp’s features.
Fast edits and bot building with flow builder
Do more with Hubtype add-ons. Give your admins access to our drag-and-drop conversation builder directly from the helpdesk. Let designated users understand flows at a glance, make edits, or build them from scratch.
Get the insights that drive efficiency
Get granular information by filtering metrics by query type, date range, agent, queue, team, and channel.
Automation metrics
Go beyond basic chatbots with AI that actually solves problems
- Customer Satisfaction
- Percentage of Agent handover
- Total tickets resolved by bot
- Abandoment rate
Agent metrics
Measure agent performance with filters for agent, queue, team, and date to improve efficiency and service quality.
- Customer Satisfaction
- Percentage of Agent handover
- Total tickets resolved by bot
- Abandoment rate
Start automating beyond what you thought was possible
Contact our sales team and we can prepare a personalized demo for the use case, queries and channels you need.
