Manage conversations on a helpdesk designed for messaging

Hubtype’s cloud-based helpdesk lets you handle multiple tickets at once and maximize the efficiencies messaging channels offer.

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Trusted by the world's most customer-centric brands

Boost efficiency with asynchronous chat and all channels in one place

Manage queries from all your messaging channels on one interface and direct tickets to queues by query type, channel, region, and more.

Take advantage of asynchronous communication. Let agents chat to 3-5 customers at the same time with multi-ticket handling and SLA indicators to keep them on track.

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Quicker resolution with full context conversations

Get full conversation history within the chat, including the client’s interactions with the bot and any previous conversations.

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Manage WhatsApp
tickets with ease

Get the most out of WhatsApp. Leverage specialist pricing, pre-approved templates, and 24hr conversation windows on a help desk built for WhatsApp’s features.

Get the insights that drive efficiency

Get granular information by filtering metrics by query type, date range, agent, queue, team, and channel.

Automation metrics

  • Customer Satisfaction
  • % of Agent handover
  • Total tickets resolved by bot
  • Abandoment rate

Agent metrics

  • Total cases attended
  • Response time
  • Customer satisfaction
  • Resolution time
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Fast edits and bot building with flow builder

Do more with Hubtype add-ons. Give your admins access to our drag-and-drop conversation builder directly from the helpdesk. Let designated users understand flows at a glance, make edits, or build them from scratch.

Drive results with Hubtype Desk

96%

Drive Results

<5%

Chat abandonment rate

85%

First contact resolution

4.6/5

Customer satisfaction