The State of Messaging in Banking

An executive guide about conversational banking, the technology that drives it, and how industry leaders can adapt.

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Who is this guide for?

This guide will be useful for anyone interested in business-to-consumer (B2C) communication in banking and how it is evolving. It is particularly relevant to banking professionals in the following roles:

Customer experience managers

Heads of Operations and Digital

Innovation Managers

Omnichannel Directors

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