AI Agent for QA

Monitor 100% of Your Customer Conversations

Detect logic flaws, tone inconsistencies, and compliance gaps in real time. No manual audits required.

Discover how
User interface screen showing a conversation analysis in progress with text 'Analyzing conversation...' and a large cursor pointer.
Manual QA doesn't work at scale

Regain full control with automated audits, objective scoring, and instant error detection.

With manual QA
With Automated QA Agent
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With manual QA

1-5% coverage (95% blind)
Subjectivity and human biases
Delayed error detection
Knowledge gaps
Messaging interface showing the status message 'Analyzing conversation...' with chat bubbles and user icons.

With Automated QA Agent

100% of conversations audited
Consistent, objective scoring (0-5)
Real-time alerts
Total operational visibility

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Data-driven control, not assumptions

Gain complete visibility into the performance of your agents and bots with objective scoring and real-time error detection, without relying on random reviews.

Monitor 100% of customer interactions

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Simulate real-world conversation scenarios

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Detect failures immediately after updating prompts or flows

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Track accurate Pass Rates and segmented scores

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FEATURES
The engine powering your Automated QA Agent

Objective, traceable, and scalable evaluation

Color gradient semi-circle gauge with numbered white circles from 1 to 5 along the arc, transitioning from purple to red to orange.
Grader Logic
Define objective success criteria (0-5) to measure technical accuracy, tone, and process compliance.
Dropdown menu titled Tone with options Find an item, Positive selected, Neutral, and Negative, with a cursor pointing at Positive.
Contextual Classification
Automatically categorise contact reasons, language, and sentiment to identify volume patterns.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Message box stating: The conversation was smooth and effective, with clear, helpful responses and a strong understanding of user intent, labeled Success.
Versioned Logs
Associate each evaluation with specific prompt and flow versions. Access complete interaction logs to instantly pinpoint failures.
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Alert Thresholds
Configure automated notifications for quality deviations or when your Pass Rate drops below target standards.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.

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Integrated monitoring across your Hubtype workflow

The AI QA Agent deploys across your Hubtype architecture to close the feedback loop:

Audit

Automatically analyse your agents' logs.

Diagnose

Pinpoint exactly where responses fail or cause customer friction.

Optimise

Gain actionable insights to fine-tune your flows and bots.

CLIENT’S TESTIMONIAL

AI requires traceability. We built the QA Agent so Operations teams can stop guessing which prompts failed and start acting on accurate diagnoses. If you only audit 1% of conversations manually, the other 99% of your service is a black box.

Hubtype Product Team
BORRAR

Start automating beyond what you thought was possible

Start auditing
100% of your support today.

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Talk to an expert