AI Agent for QA
Monitor 100% of Your Customer Conversations
Detect logic flaws, tone inconsistencies, and compliance gaps in real time. No manual audits required.
Manual QA doesn't work at scale
Regain full control with automated audits, objective scoring, and instant error detection.
With manual QA
1-5% coverage (95% blind)
Subjectivity and human biases
Delayed error detection
Knowledge gaps
With Automated QA Agent
100% of conversations audited
Consistent, objective scoring (0-5)
Real-time alerts
Total operational visibility
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Data-driven control, not assumptions
Gain complete visibility into the performance of your agents and bots with objective scoring and real-time error detection, without relying on random reviews.
Monitor 100% of customer interactions
Simulate real-world conversation scenarios
Detect failures immediately after updating prompts or flows
Track accurate Pass Rates and segmented scores
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FEATURES
The engine powering your Automated QA Agent
Objective, traceable, and scalable evaluation
Grader Logic
Define objective success criteria (0-5) to measure technical accuracy, tone, and process compliance.
Contextual Classification
Automatically categorise contact reasons, language, and sentiment to identify volume patterns.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Versioned Logs
Associate each evaluation with specific prompt and flow versions. Access complete interaction logs to instantly pinpoint failures.
Alert Thresholds
Configure automated notifications for quality deviations or when your Pass Rate drops below target standards.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
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Integrated monitoring across your Hubtype workflow
The AI QA Agent deploys across your Hubtype architecture to close the feedback loop:
Audit
Automatically analyse your agents' logs.
Diagnose
Pinpoint exactly where responses fail or cause customer friction.
Optimise
Gain actionable insights to fine-tune your flows and bots.
Start automating beyond what you thought was possible
Start auditing
100% of your support today.
We answer your questions
What is Hubtype's AI Agent for QA?
It's Hubtype's technology that automatically reviews support conversations at scale, instead of the small percentage a human team can audit by hand. It catches logic errors, tone slip-ups, or compliance gaps in real time, speeding up the audit work.
Can the QA agent check whether the bot follows company policy, not just whether it sounds good?
Yes. Hubtype's QA agent evaluates conversations on technical accuracy, tone, and whether the company's defined processes were followed. That catches operational failures that usually go unnoticed in small human samples.
Can the system tell which change to the bot caused a drop in quality?
Yes. Every time your team adjusts the bot, Hubtype's QA agent saves that version alongside the quality scores from that moment. If quality drops after a change, you can see exactly what was modified and when, instead of scanning random conversations trying to guess what went wrong.
Will the agent alert me if service quality starts slipping?
Yes. You can set Hubtype's QA agent to notify you automatically as soon as quality drops below the level you define as acceptable. That way you can act before the customer notices the problem, not after they've already complained.
How does QA help improve the bot over time?
Hubtype's QA agent drives continuous improvement in three steps: it analyzes the interaction, pinpoints exactly where and why the failure happened, and tells you what to adjust in the configuration to prevent similar errors. It's not just a score — it's a continuous optimization loop.