AI Agent for Customer Service

Unified, Context-Driven Support

Centralise conversation context across all channels, teams, and interactions. Resolve queries automatically, and when human intervention is needed, execute a seamless handoff with full history, so your customers never have to repeat themselves.

See it in action
Chat interface showing a customer asking 'Where's my order?' followed by a message 'Searching order status...' and a response confirming order #THSY778 is on its way with a partial map view.

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Drive efficiency through faster, automated resolution

Automate standard case management so your team only steps in when human empathy and complex problem-solving are essential.

Ensure strict SLA compliance

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Maintain persistent context across channels

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Scale operations effortlessly

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USE CASES
Automate your highest-volume support scenarios

From common inquiries to complex escalations, the AI Agent resolves primary contact reasons, automates frequent requests, and accelerates your contact centre's response times.

Query Management
Request Management
Contact Centre Operations & Triage
Chat message asking how to change password and an automated response listing steps to update password via account settings and security.

Query Management

The AI ​​Agent automatically resolves frequently asked questions and follow-up inquiries that don't require human intervention.

FAQs & Repetitive Queries
Instantly answer questions about policies, operating hours, and services without creating a support ticket.
Order Status & Transactions
Query internal systems to provide customers with real-time updates.
Chat interface showing a customer asking 'Where's my order?' followed by a message 'Searching order status...' and a response confirming order #THSY778 is on its way with a partial map view.

Request Management

Walk customers through standard requests step by step, cutting resolution times and operational workload for the team.

Account Modifications
Guide customers through date changes, profile updates, or workflow modifications.
Cancellations & Standard Procedures
Process routine requests automatically based on your predefined business rules.
Chat interface showing a user asking about allowed carry-on luggage dimensions and the assistant responding with the weight limit of 10 kg and size dimensions 40 × 25 × 20 centimeters.

Contact Centre Operations & Triage

Ensure every case reaches the right team fully prepared and correctly prioritised.

Automated Triage
Identify customer intent, gather necessary data, and classify tickets before routing them.
Seamless Human Handoff
Transfer complex cases with the complete interaction history and detected intent, eliminating the need for customers to repeat themselves.
Peak Volume Deflection
Absorb initial demand during traffic spikes, filter emergencies, and protect your SLAs.

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FEATURES
Scale your support without losing conversational context

The AI Agent coordinates triage, prioritisation, and routing so every case moves forward with full context, controlled timelines, and zero operational friction.

Vertical timeline with icons and labels for Marketing Agent, Customer Service, and Human Agent represented by a woman with headset.
Persistent Context & History
Human agents receive the complete conversation transcript the second they take over a case.
User interface showing tabs with message statuses: All (1534), Attending (1), Waiting (2), Idle (0) and a list of messages under Attending and Waiting categories with icons and blurred text.
SLA-Based Prioritisation
Cases are automatically queued based on urgency, wait times, and your specific business rules.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Stylized illustration showing a series of connected cards with icons including a headset figure, a database, a rocket, and a bar chart, linked by a colorful gradient line with arrowheads.
Skills-Based Routing
Conversations are assigned to the right team or profile based on request type, complexity, and agent availability.
Customer support dashboard showing cases filtered by status: all, attending, waiting, and idle, with search fields for name, case ID or phone, and agent selection.
Real-Time Operational Visibility
Full transparency into case status, priority, and history for the entire team.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.

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A native extension of your omnichannel platform

No third-party integrations or data silos. The AI Agent and your human Inbox operate on the exact same technology stack.

Operational Synchronisation

Configure business rules, SLA thresholds, and routing criteria just once. The AI's insights are reflected directly in the human agent's console.

True Omnichannel

Hubtype unifies WhatsApp, Instagram, and Webchat into a single, cohesive database.

Security & Governance

Maintain full control over AI intervention thresholds and data management under Enterprise standards (ISO, GDPR) from a single centralised dashboard.

CLIENT’S TESTIMONIAL

As soon as JetSMART's conversational AI was launched, they invited their customer base to interact through new digital channels. The result? A 34% drop in traditional call centre volume, proving that handling a case via WhatsApp or Webchat is 67% cheaper than phone support.

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Start automating beyond what you thought was possible

Ready to offer seamless, context-driven support?
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