Intelligent Assistance for CS & CX Teams
An AI agent that processes context, automates translation, and suggests categories, empowering your team to focus on validating and resolving complex cases.
With an AI Copilot for Support Agents that prepares context and classifies cases, your current team can handle twice the workload without adding headcount or ballooning costs.
Current friction
With AI Copilot
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Optimise your team's capabilities by eliminating repetitive tasks and transforming their console into a high-productivity environment.
Reduce ART (Average Resolution Time) by 20-40%
Provide native multilingual support instantly
Automate precise ticket categorisation
Deliver immediate context during human handoffs
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Features designed to handle the mechanical tasks of reading, translating, and categorising, so agents receive cases ready for resolution.
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The AI Copilot is the connector that ensures the intelligence generated by other Hubtype agents reaches your human team efficiently and without information loss.
JetSMART: Managed peak demand with a 67% reduction in cost per query thanks to AI assistance.
Start automating beyond what you thought was possible
We answer your questions
It's a Hubtype AI agent that processes the context of every conversation, automates translation, and suggests response categories, so your support team can focus on validating and resolving complex cases instead of manual reading and classification work.
Hubtype's AI Copilot reduces ART (Average Resolution Time) by 20-40%, giving agents full context on a case in under 5 seconds instead of the 2-3 minutes it typically takes to read through a thread. It also automates precise ticket categorisation and delivers native multilingual support instantly, on top of the ART improvement.
Yes. By eliminating the manual friction of reading threads, translating conversations, and triaging cases by hand, Hubtype's AI Copilot lets your current team handle twice the workload without adding headcount or ballooning your support budget.
Yes. With AI Translation, Hubtype's AI Copilot provides instant, bidirectional translation so your team can operate in any market seamlessly, and with AI Template Suggester, it recommends responses based on conversation context, with customer data automatically inserted.
Yes. Hubtype's AI Copilot processes what the front-line AI already knows and passes a clean summary to the human agent, preventing the customer from repeating themselves. Final control over each response still rests with the human agent, who reviews it before sending.