AI Copilot for support Agents

Intelligent Assistance for CS & CX Teams

An AI agent that processes context, automates translation, and suggests categories, empowering your team to focus on validating and resolving complex cases.

Discover how
Text editor interface showing English text 'Yes, of course we can do that. We will need you to send us your ID' with an arrow pointing to 'AI Translation' tool and partially visible Spanish translation below.
Reduce cost per interaction by eliminating manual friction

With an AI Copilot for Support Agents that prepares context and classifies cases, your current team can handle twice the workload without adding headcount or ballooning costs.

Current friction
With AI Copilot
Magic wand icon surrounded by four smaller icons each with an exclamation mark, including a clock, a crossed circle, a translation symbol, and two overlapping squares.

Current friction

Context gathering
2-3 minutes to read thread history.
Language barriers
Reliance on multilingual teams.
Manual triage
Slow and error-prone ticket classification.
Repetitive typing
Constant "copy and paste" of text.

With AI Copilot

AI Summarisation
Full context in under 5 seconds.
AI Translation
Global, real-time support in any language.
AI Contact Reason
One-click category suggestions.
AI Template Suggester
Dynamic, auto-filled responses.

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Resolve cases faster without sacrificing quality

Optimise your team's capabilities by eliminating repetitive tasks and transforming their console into a high-productivity environment.

Reduce ART (Average Resolution Time) by 20-40%

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Provide native multilingual support instantly

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Automate precise ticket categorisation

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Deliver immediate context during human handoffs

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FEATURES
Intelligent assistance to eliminate repetitive work

Features designed to handle the mechanical tasks of reading, translating, and categorising, so agents receive cases ready for resolution.

Cursor pointing to an 'AI Summary' button with a text box stating a customer is frustrated because they can't find their order number while checking order status.
AI Summary
Automatic extraction of the contact reason, core issue, customer data, and user sentiment.
Text editor interface showing selected English text 'Yes, of course we can do that. We will need you to send us your ID' with an AI Translation option and partial Spanish translation below.
AI Translation
Instant, bidirectional translation so your team can operate in any market seamlessly.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
AI Contact Reason
User intent analysis and automated classification proposals.
User interface showing a list of 86 message templates with categories like Standard Welcome, Return Policy, and Follow up, each linked to communication channels such as Chat, WhatsApp, and SMS.
AI Template Suggester
Recommended responses based on conversation context, featuring dynamic data insertion.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.

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The Copilot: A bridge between your AI and human team

The AI ​​Copilot is the connector that ensures the intelligence generated by other Hubtype agents reaches your human team efficiently and without information loss.

Seamless Customer Service

The AI ​​copilot processes what the front-line AI already knows and passes a clean summary to the human agent, preventing the customer from repeating themselves.

Analytics Feed

Categories validated by human agents clean your database, enabling the Analytics Agent to generate highly accurate root-cause reports.

Response Governance

Maintains ultimate human oversight of the AI, ensuring responses comply with company policies before they are sent.

Illustration of a customer support conversation with an AI-generated conversation summary linked to a smiling female agent wearing a headset.
Customer support representative with headset linked by gradient line to analytics showing 173,409 MAU and 4.35 average rating.
Flowchart with three steps: AI Message Proposal, Response Governance Filter, and Human Agent Final Approval.
CLIENT’S TESTIMONIAL

JetSMART: Managed peak demand with a 67% reduction in cost per query thanks to AI assistance.

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Position, Company

Start automating beyond what you thought was possible

Ready
to eliminate manual friction for your agents?

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Talk to an expert