AI Agent for Analytics

Direct access to operational metrics

Eliminate reliance on data analysts and BI wait times. Query your operational database directly and get specific answers instantly, without writing a single line of SQL.

Discover how
AI analytics dashboard showing metrics including 173,409 MAU, 4.35 average rating, 57s average resolution time, and 99.8% SLA with small trend line graphs.
Static analytics slows down decision-making

Traditional dashboards answer the "what" but not the "why." When an anomaly arises, relying on data teams and navigating the SQL barrier delays diagnosis and paralyses operational optimisation.

With traditional dashboards
With the AI Data Analyst
Dashboard interface showing loading indicators for metrics including MAU, Avg. Rating, Avg. Resolution Time, and SLA over the last 15 days.

With traditional dashboards

Question → Ticket → Wait
Hours or days to receive a personalised report.
Descriptive metrics
You know it's happening (AHT spikes), but not why.
Technical barrier
Requires SQL or BI experts to cross-reference variables.
Blind spots
Conversation content remains an unindexed "black box".
AI analytics dashboard showing metrics including 173,409 MAU, 4.35 average rating, 57s average resolution time, and 99.8% SLA with small trend line graphs.

With the AI Data Analyst

Question → Answer
Direct consultation and results in seconds.
Root cause diagnosis
In case of any unforeseen query, the system transfers the question to a human.
Natural language
Chat interface to query your database.
Conversational data
Unstructured text becomes analyzable data.

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Operational agility without intermediaries

The AI ​​Data Analyst queries your database to provide business insights in seconds. By automating knowledge extraction, you eliminate waiting and transform static information into actionable capabilities to:

Instantly diagnose operations

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Query logs directly

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Measure true customer intent

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Diagnose without technical latency

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FEATURES
Query and indexing architecture

The technology that translates your questions into accurate data queries and ready-to-use charts.

Search bar with placeholder text 'Ask a question about your data' and example queries: '[Agent] Resolution Time', 'Total of [Active Conversations]', and 'Total of [Tickets]'.
Natural Language Querying (NLQ)
Instant translation of complex questions into SQL queries on the conversation history and Inbox metrics.
Text showing a message about a technical failure with phrases like 'trying to generate', '404 error', and 'frustrating', accompanied by buttons labeled Technical Failure and Sentiment with icons.
Semantic indexing
Ability to quantify free text from chats to convert contact reasons and sentiment into structured data.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Search bar with text '[Agent] Resolution Time' above a colorful vertical bar chart with three rounded bars in purple, pink, and orange gradient.
Dynamic on-the-fly visualisation
Automatic generation of custom tables and charts based on your query, eliminating the rigidity of static dashboards.
Average rating displayed as 4.35 with a colorful line graph below and a magnifying glass highlighting part of the graph.
Root cause exploration (Drill-down)
Chain questions together to dig deeper into operational anomalies and pinpoint the exact origin of a problem.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.

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Full visibility over your Agent ecosystem

The AI Data Analyst acts as a layer of total visibility. It unifies the activity of your AI Agents and your human team so you can monitor the performance of your entire ecosystem from a single location.

Service Agent Validation

It measures in real time the resolution rate and economic impact of the AI ​​agent, pinpointing areas where further training is required.

Correlation with AI QA Evaluator

It automatically cross-references technical quality criteria with actual customer perception (CSAT) to detect service gaps.

Copilot adoption metrics

It analyses the effectiveness of AI suggestions to human agents and their real impact on reducing AHT (Average Handle Time).

Card showing resolution time of 30 seconds and text saying searching for improvements with a wand icon.
Two cards with gradient icons connected by two bi-directional arrows, showing interaction between a bar chart and an award ribbon.
Customer support representative with headset beside text showing resolution time of 30 seconds.

From WhatsApp as a channel to WhatsApp as part of operations

80%
AUTOMATED INTERACTIONS
We’ve significantly reduced costs and improved efficiency by automating 80% of our conversations in a short time. Hubtype’s support has been essential to what we’ve achieved with Austral.
Victor Mejía
Chief Commercial Officer
85%
AUTOMATED INTERACTIONS
With Hubtype, we’ve automated 85% of our WhatsApp interactions, reducing the operational load and speeding up customer service. This has allowed us to reduce calls, improve efficiency, and offer a faster, more convenient experience for our customers.
Mónica Tórtola Pardo
Head of Contact Center Services
107%
LIFT IN TRUSTPILOT SCORE
We knew there was room to improve our Trustpilot score to better reflect the experience we deliver to customers. We approached Hubtype to see if they could help by guiding live-chat customers to Trustpilot. They delivered a smart, seamless solution in record time—and the results were impressive: our Trustpilot score increased by 107% in just three months.
Emma Carmody
Customer Service Manager
40%
INCREASE IN SUCCESSFUL CUSTOMER CONTACT
Hubtype's conversational platform transformed how we connect with our leads. The ease of using WhatsApp and the personalised approach have significantly improved our ability to reach customers and work more efficiently. It's a huge step forward for our business. WhatsApp is the channel of the present and the future—if you’re not there, you risk losing business.
Elena Castaño
Project Manager Lead Generation Marketing
22%
IVR CALL DEFLECTION
We turned our contact hub from a cost center into a revenue generator.
Elena Serrano García
Innovation Manager
15%
CALL DEFLECTION
Hubtype's initiatives improve the value perception of the customer and enable us to track our operations better. Using traditional channels, this is simply not possible. We see it as a relationship evolution with our customers.
Jorge Fernández González
Chief Operating Officer
60%
INQUIRIES AUTOMATED
What really makes a company stand out are the people who form it, and Hubtype has an incredible team of professionals. Thank you, Hubtype, for such a positive experience!
Judith García López
Automation Hub
96%
CUSTOMER SATISFACION
Thanks to Hubtype’s conversational apps technology we were able to automate complex use cases like adding a bag to a booking. What used to be a costly support ticket is now an automated upsell!
John Leighton
Customer Management Director

Start automating beyond what you thought was possible

Stop waiting for reports.
Start querying your data directly.

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Talk to an expert

We answer your questions

What is Hubtype's AI Agent for Analytics?
Hubtype's AI Agent for Analytics eliminates reliance on data analysts and BI (Business Intelligence, the team that analyzes data using SQL) wait times. You query your operational database directly in natural language and get answers instantly, without writing a single line of code.
Why isn't a traditional dashboard enough to understand what's happening in my operation?
A dashboard tells you what changed (for example, that resolution time went up), but not why. Hubtype's AI Agent for Analytics analyzes the context behind your chats to reveal the reason behind the metric, saving days of waiting on cross-referenced analysis.
Can it turn the content of thousands of conversations into measurable data?
Yes. Through semantic analysis, Hubtype processes the free text in your chats and converts contact reasons and sentiment into structured data. That turns an unruly volume of conversations from a black box into clear metrics.
Does a bot with a good technical score guarantee the customer is satisfied?
Not necessarily. Hubtype's solution cross-references technical quality criteria with actual customer satisfaction (CSAT), catching cases where a "technically correct" bot is creating dissatisfaction the company hasn't noticed.
Can it tell me if one of my AI agents needs more training?
Yes. Hubtype monitors the resolution rate and performance of each agent, identifying patterns and specific areas for improvement before the problem turns into customer complaints.