AI Agent for Analytics

Direct access to operational metrics

Eliminate reliance on data analysts and BI wait times. Query your operational database directly and get specific answers instantly, without writing a single line of SQL.

Discover how
AI analytics dashboard showing metrics including 173,409 MAU, 4.35 average rating, 57s average resolution time, and 99.8% SLA with small trend line graphs.
Static analytics slows down decision-making

Traditional dashboards answer the "what" but not the "why." When an anomaly arises, relying on data teams and navigating the SQL barrier delays diagnosis and paralyses operational optimisation.

With traditional dashboards
With the AI Data Analyst
Dashboard interface showing loading indicators for metrics including MAU, Avg. Rating, Avg. Resolution Time, and SLA over the last 15 days.

With traditional dashboards

Question → Ticket → Wait
Hours or days to receive a personalised report.
Descriptive metrics
You know it's happening (AHT spikes), but not why.
Technical barrier
Requires SQL or BI experts to cross-reference variables.
Blind spots
Conversation content remains an unindexed "black box".
AI analytics dashboard showing metrics including 173,409 MAU, 4.35 average rating, 57s average resolution time, and 99.8% SLA with small trend line graphs.

With the AI Data Analyst

Question → Answer
Direct consultation and results in seconds.
Root cause diagnosis
In case of any unforeseen query, the system transfers the question to a human.
Natural language
Chat interface to query your database.
Conversational data
Unstructured text becomes analyzable data.

Short heading goes here

Operational agility without intermediaries

The AI ​​Data Analyst queries your database to provide business insights in seconds.
By automating knowledge extraction, you eliminate waiting and transform static information into actionable capabilities to:

Instantly diagnose operations

‍

Query logs directly

‍

Measure true customer intent

‍

Diagnose without technical latency

‍

Short heading goes here

FEATURES
Query and indexing architecture

The technology that translates your questions into accurate data queries and ready-to-use charts.

Search bar with placeholder text 'Ask a question about your data' and example queries: '[Agent] Resolution Time', 'Total of [Active Conversations]', and 'Total of [Tickets]'.
Natural Language Querying (NLQ)
Instant translation of complex questions into SQL queries on the conversation history and Inbox metrics.
Text showing a message about a technical failure with phrases like 'trying to generate', '404 error', and 'frustrating', accompanied by buttons labeled Technical Failure and Sentiment with icons.
Semantic indexing
Ability to quantify free text from chats to convert contact reasons and sentiment into structured data.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Search bar with text '[Agent] Resolution Time' above a colorful vertical bar chart with three rounded bars in purple, pink, and orange gradient.
Dynamic on-the-fly visualisation
Automatic generation of custom tables and charts based on your query, eliminating the rigidity of static dashboards.
Average rating displayed as 4.35 with a colorful line graph below and a magnifying glass highlighting part of the graph.
Root cause exploration (Drill-down)
Chain questions together to dig deeper into operational anomalies and pinpoint the exact origin of a problem.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.

Short heading goes here

Full visibility over your Agent ecosystem

The AI Data Analyst acts as a layer of total visibility. It unifies the activity of your AI Agents and your human team so you can monitor the performance of your entire ecosystem from a single location.

Service Agent Validation

It measures in real time the resolution rate and economic impact of the AI ​​agent, pinpointing areas where further training is required.

Correlation with AI QA Evaluator

It automatically cross-references technical quality criteria with actual customer perception (CSAT) to detect service gaps.

Copilot adoption metrics

It analyses the effectiveness of AI suggestions to human agents and their real impact on reducing AHT (Average Handle Time).

Card showing resolution time of 30 seconds and text saying searching for improvements with a wand icon.
Two cards with gradient icons connected by two bi-directional arrows, showing interaction between a bar chart and an award ribbon.
Customer support representative with headset beside text showing resolution time of 30 seconds.
CLIENT’S TESTIMONIAL

A dashboard tells you that response time has increased, but it doesn't tell you why. We designed this AI so anyone can query their database in natural language and get an answer in seconds. If you have to wait for an analyst to understand what's happening with your service right now, you're already behind.

Hubtype Product Team
BORRAR

Start automating beyond what you thought was possible

Stop waiting for reports.
Start querying your data directly.

‍

Talk to an expert