AI Agent for Data Capture

Automated CRM Data Entry & Synchronisation

Automate data capture during customer conversations. Extract key information in real-time and sync it directly to your CRM, eliminating manual data entry and making customer insights instantly actionable.

Discover how
Eliminate manual data entry and reduce Average Handle Time (AHT)

The time your agents spend filling out fields is time they could be spending resolving cases. The AI Data Capture Agent eliminates manual data entry, syncing conversations directly with your CRM.

Manual data management
Automated synchronisation (with AI Agent)
User interface showing a contact info form with placeholders for city, birthday, and an address field partially filled with 'er de Montca'.

The Manual Approach

Manual Data Entry
Human agents process data manually, driving up AHT.
Inconsistent fields
Incomplete or poorly formatted records due to Agent rush.
Data latency
Information only reaches the system after the ticket is manually closed.
Unindexed information
Customer preferences remain "trapped" in chat transcripts.
User interface showing a contact info form with city, birthday, and address fields, and a message requesting a package sent to Carrer el Prat, 60, 2º, Barcelona.

The AI-Driven Approach

Automated Extraction
AI captures data in the background without disrupting the conversation flow.
Data Integrity
Error-free, automatic mapping to precise data types (dates, IDs, booleans).
Real-Time Sync
Data is instantly available and actionable across your tech stack.
Structured Data
Every conversation milestone becomes a queryable variable.

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Customer intelligence that runs itself

By automating data capture, you ensure critical information is never lost in chat history, keeping your CRM constantly updated with real, error-free data.

Access customer intelligence instantly

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Ensure CRM data integrity

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Reduce AHT and free up agent capacity

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Scale operational knowledge effortlessly

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FEATURES
Automatic entity mapping

Semantic processing technology that identifies and structures conversation milestones without rigid forms.

Text of a customer inquiry confirming an order ID 78291-ACD, shipping address at 45 Gran Via Street, Madrid, requesting a navy blue size L T-shirt and cotton gray socks, asking for shipping confirmation.
Contextual Data Extraction
Identifies order IDs, delivery dates, or contact preferences by analysing the natural language of the user's message.
User interface showing message about sending a package to a new address at Carrer el Prat, 60, 2º, Barcelona with data capture auto-save toggle.
Intent-based Triggering
Detects when a critical variable is mentioned and automatically saves it into the correct system field.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Chat conversation showing a customer inquiry about an order with order ID 78291-ACD and confirmation of shipping details including address and clothing colors.
Real-time CRM Population
Constant, background data synchronisation without disrupting the human agent's workflow.
User interface form fields showing color preference as Navy blue and second address as 2º, Barcelona, with other fields for country, city, phone, and birthday.
Non-destructive Data Entry
Detects fields already populated by humans, bots, or external processes, writing only to empty fields to preserve existing data.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.
Conexiones superficiales
Capture, sale and after-sales without leaving the chat.

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The data engine powering your AI orchestration

The AI Data Capture Agent is the core component that makes the rest of your AI stack truly intelligent.

Context for CS Agents

Enables the AI to instantly recognise the user and their previous interactions.

Marketing Segmentation

Automatically tags user behaviour, enabling the Marketing Agent to trigger highly targeted campaigns.

Clean Data for Analytics

Feeds a structured, error-free database to the Analytics Agent for accurate business logic auditing.

CLIENT’S TESTIMONIAL

The biggest flaw in conventional AI is that information gets trapped in the chat. We designed the AI Data Capture Agent to fix this: its sole purpose is to listen, understand, and write to your systems in real time. We built it so your human team can focus on building customer relationships, while the AI maintains CRM integrity.

Hubtype Product Team
Position, Company

Start automating beyond what you thought was possible

Start turning every conversation into actionable data.
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