Blog by Hubtype

Inspiration about Conversational AI, User Experience, Business Communication, Messaging and Chat, and Conversational Apps.

Professional businessman in dark suit checking smartphone near modern glass building with 'WhatsApp Webviews Explained' text

WhatsApp Webviews Explained: Features, Benefits, and Implementation Strategies

by Marc Caballé, Hubtype CEO & Co-Founder

January 15, 2025
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Sales
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Chatbots
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Woman in red dress using smartphone and holding coffee in a store, showcasing omnichannel messaging.
Conversational Messaging

Omnichannel Messaging: A New Era of Connected Commerce

by Jenna Alburger,

Apr 9, 2021
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Smartphone with meeting app on laptop keyboard, representing automated customer service.
Customer Service

Automated Customer Service: 7 Powerful Tips for Success

by Jenna Alburger,

Mar 24, 2021
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Person using WeChat Pay scanner at checkout with mobile payment at retail store.
Conversational Messaging

Conversational Interfaces: The New CX Battleground

by Jenna Alburger,

Mar 19, 2021
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Hands arranging UI design wireframes and colorful sticky notes on a whiteboard, illustrating a creative app development process.
Conversational Messaging

Conversational Design: How to Create a Human-Centered Interface

by Jenna Alburger,

Mar 11, 2021
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Hand using a smartphone in the dark, interacting with a glowing chat interface on the screen.
Customer Service

5 Things enterprises need in a customer service chatbot platform

by Jenna Alburger,

Mar 6, 2021
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WhatsApp displayed on smartphone, ideal for B2C communications.
Conversational Messaging

The Future of B2C Communications: Interview with Marta Lopez

by Jenna Alburger,

Feb 25, 2021
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Young woman using smartphone for conversational support via WhatsApp, representing effective communication technology.
Conversational Messaging

Experts Weigh In On The Importance of Conversational Support in 2021

by Jenna Alburger,

Feb 2, 2021
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Five hanging light bulbs against blue background, illustrating innovation and creativity concepts.
Conversational Messaging

Chatbot Best Practices: The Ultimate Guide in 2021

by Mark Asquith,

Jan 14, 2021
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Chatbot on smartphone screen, representing conversational AI technology in customer support.
Conversational Messaging

Conversational AI or Structured Flows: Which is Right for Your Business?

by Jenna Alburger,

Dec 2, 2020
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Customer service team using digital tools for communication management in modern office.
Conversational Messaging

6 Features Your Customer Communication Platform Should Have

by Jenna Alburger,

Nov 16, 2020
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Digital customer service team in open office, using headsets and computers. Ideal for articles on communication solutions.
Chatbots

2021 Digital Customer Service Trends | Predictions from Top Analysts

by Jenna Alburger,

Nov 9, 2020
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Person browsing online fashion store on tablet, exploring various clothing items, showcasing e-commerce shopping experience.
Customer Service

Ecommerce Personalization: 5 Brands That Set The Bar High

by Jenna Alburger,

Nov 4, 2020
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Mobile payment with smartphone at a terminal, highlighting contactless banking technology.
Chatbots

4 Proven Ways to Reduce Customer Acquisition Costs in Banking

by Jenna Alburger,

Sep 15, 2020
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Open office with people working at desks, related to chatbot industry insights by Hubtype.
Chatbots

Are Chatbots Dead? What Digital Innovation Leaders Should Know in 2020

by Jenna Alburger,

Sep 10, 2020
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Smartphone with communication app, showcasing CPaaS (Communication Platform as a Service) by Hubtype.
Chatbots

CPaaS: The Next Generation of Chatbots and Conversational Support

by Jenna Alburger,

Aug 25, 2020
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Hands typing on a laptop displaying banking digital transformation dashboard, ideal for fintech and PSD2 content.
Chatbots

How PSD2 Powers a Digital Transformation in Banking

by Jenna Alburger,

Aug 11, 2020
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Skyscrapers featuring major banks, showcasing conversational banking themes by Hubtype.
Chatbots

Why The Pandemic is Driving Interest in Conversational Banking

by Jenna Alburger,

Aug 4, 2020
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Black smart speaker on wooden table, ideal for smart home tech articles.
Chatbots
Customer Service

Frictionless Shopping: Amazon Continues Its War on Friction in 2020

by Jenna Alburger,

Jul 28, 2020
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Orange vintage car parked, perfect for classic automotive enthusiasts.
Customer Service
Sales

Digital Car Buying Experiences Keep Automakers in the Fast Lane

by Jenna Alburger,

Jul 7, 2020
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Woman wearing floral dress, posing for photo at home. Perfect for lifestyle and fashion blogs.
Chatbots
Customer Service

How Fashion is Digitizing High-Touch Customer Service

by Jenna Alburger,

Jun 23, 2020
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Black Friday sale sign with city street reflection in window, ideal for holiday shopping promotions.
Marketing
Sales

What Ecommerce Leaders Are Doing to Prepare for Black Friday

by Jenna Alburger,

Jun 16, 2020
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Superhero figurine on wooden surface, ideal for toy collectors and pop culture discussions.
Conversational Messaging

Super Apps Accelerate The Need For Omnichannel Experiences

by Jenna Alburger,

Jun 9, 2020
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Person texting on smartphone, showcasing modern communication technology.
Conversational Messaging

Beyond WhatsApp: Why Businesses Need Conversational Strategies to Succeed

by Jenna Alburger,

Jun 3, 2020
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Person standing on cliff edge above clouds, symbolizing risk-taking and adventure.
Conversational Messaging

The Tipping Point: Insurance Industry Trends Point to Paradigm Shift

by Jenna Alburger,

May 19, 2020
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Team collaborating with laptops and tablets at a wooden table, discussing conversational design strategies.
Conversational Messaging

5 Conversational Design Mistakes Your Team is Making

by Jenna Alburger,

Apr 29, 2020
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Illuminated office building windows at night, ideal for articles on contact centers and modern workspaces.
Conversational Messaging

How Contact Center Channels Will Be Divided in 2023

by Jenna Alburger,

Apr 20, 2020
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I'm unable to access external images directly. However, based on your task instructions, if you describe the content of the image, I can help craft an SEO-optimized alt tag for it.
Conversational Messaging

How to Use the WhatsApp Business API: 7 Effective Tips

by Jenna Alburger,

Apr 2, 2020
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Sorry we're closed sign on a glass door, symbolizing business closures.
Conversational Messaging

Digital Customer Experiences Are Urgent in the Wake of COVID-19

by Jenna Alburger,

Mar 24, 2020
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Driver holding phone while steering, highlighting distracted driving dangers.
Conversational Messaging

Move Over SMS, Conversational Interfaces are the Future

by Jenna Alburger,

Mar 6, 2020
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Scaffolding structure during sunset, ideal for articles on construction strategy.
Conversational Messaging

Scaling Your Conversational Strategy? Consider This First

by Noor Anwar,

Feb 24, 2020
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