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Chatbots
Customer Service

Frictionless Shopping: Amazon Continues Its War on Friction in 2020

by Jenna Alburger,

Jul 28, 2020
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Orange vintage car parked, perfect for classic automotive enthusiasts.
Customer Service
Sales

Digital Car Buying Experiences Keep Automakers in the Fast Lane

by Jenna Alburger,

Jul 7, 2020
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Chatbots enhancing CRM effectiveness; devices and packaging represent workflow efficiency.
Conversational Messaging
Customer Service

Conversational CRM: Improving Sales Funnels with Messaging

by Mark Asquith,

Jan 18, 2019
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Man in suit shaking hands in a business meeting, symbolizing professional agreement.
Conversational Messaging
Customer Service

Why Enterprise Chatbots are Essential in Today's Business

by Mark Asquith,

Jan 2, 2019
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Man in white shirt using smartphone for customer service communication tools.
Conversational Messaging
Customer Service

Why WhatsApp is the Tool Your Customer Service Team Needs

by Mark Asquith,

Dec 18, 2018
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Chatbot interacting with users to enhance customer experience through innovation.
Customer Service

Customer Experience Innovation: Industries Improved by Bots

by Mark Asquith,

Dec 7, 2018
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Open office space with three people at a table, illustrating modern collaborative work environment.
Customer Service

Live Agent Chat: A Necessity or a Thing of the Past?

by Mark Asquith,

Nov 23, 2018
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Child interacting with robot assistant in public setting, showcasing chatbot technology and human-robot interaction.
Conversational Messaging
Customer Service

Managing the Chatbot Human Handoff: Tips for Success

by Mark Asquith,

Nov 15, 2018
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Chatbot robot toy on desk beside laptop, ideal for AI and customer service topics.
Conversational Messaging
Customer Service

How to Access the WhatsApp Business API: Getting Started

by Mark Asquith,

Aug 1, 2018
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