WhatsApp Coexistence: Your team's conversations, visible and under control
Your managers, advisors, and field agents are already using WhatsApp to talk to customers. Connect this channel directly to your CX platform, without changing how they work, without changing your phone number, and without losing any chat history.
Your team already uses WhatsApp with clients. The company sees nothing
Across multiple industries, customer-facing teams have been managing clients via personal WhatsApp accounts. It works perfectly for the agent, but for the company, it creates a blind spot with zero traceability.
Advisors carry their entire client portfolio on their phones. Clients prefer talking to their personal manager, not a generic corporate number. But the company has no access to these chats, cannot audit them, and is completely non-compliant with GDPR.
Agents manage leads and close deals on WhatsApp to build personal relationships. Meanwhile, sales directors have zero visibility into what's actually happening with each opportunity.
Technicians and installers coordinate visits, send documentation, and manage issues on WhatsApp. The company has no record of on-site activities and cannot verify the security of the exchanged data.
From a shadow channel to a managed platform.
Zero disruption for your team
In the past, moving from the standard WhatsApp app to the Business API meant forcing your sales team off their mobile devices. Because of this friction, companies simply left the channel unmanaged.
WhatsApp Coexistence removes this barrier. Now, you can run both the mobile app and the API on the exact same number, simultaneously.
Hubtype handles the entire setup: no new apps for your team to install, and absolutely no changes to their daily workflow.
The channel is there. The infrastructure isn't
Managers are already doing customer service on WhatsApp. The company knows it, legal knows it, and no one stops it because the customer is king. The issue isn't the channel itself, it's that it’s running completely rogue without a corporate structure behind it.
The obvious solution was broken
Until now, plugging WhatsApp into the API meant disconnecting your team from their phones: new software, lost history, friction.
Plus, Meta didn't allow bulk number registration for business networks. You were blocked on both sides.
Coexistence bridges the gap
With Coexistence, your managers keep using their standard WhatsApp app. Simultaneously, the company receives every single conversation in its corporate platform. Same number. Two-way syncing. The manager doesn't have to install a thing.
Hubtype adds the operational muscle
The API alone doesn't give you a helpdesk, automation, or historical data. Hubtype provides all of that: a centralized helpdesk, an after-hours AI agent, up to 5 years of multimedia chat history recovery, and deep CRM integrations. Onboarding a manager takes just 15 to 20 minutes.
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Agents support clients from their mobile phones, creating a blind spot for the company.
The client receives direct attention from their advisor, without quality control.
The WhatsApp number is the same as always, isolating the history on a single device.
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Conversations are recorded on the corporate platform.
The history is archived on corporate servers, not on the manager's mobile phone.
If the manager leaves the company, the history and contacts remain.
The company does not need to ask the team to change its way of working to gain control.
GDPR Compliance: ID photos, contracts, and sensitive documents under corporate control.
Automation available: after-hours responses, templates, proactive notifications.
WhatsApp is the undisputed favorite channel. The real question is: who is managing it?
WhatsApp Coexistence only works if your partner actually understands the tech
The standard WhatsApp API doesn't include a helpdesk, automation features, or historical data recovery. As an official WhatsApp provider for years, Hubtype has built exactly that. We’ve tackled this problem with other workarounds before, so we know exactly what works and what falls flat.
Oversee conversations across your entire sales network from one unified helpdesk.
Recover up to 5 years of chat history (photos, videos, and voice notes included), well beyond Meta’s standard 6-month window.
Automate replies off-hours without the customer noticing a drop in quality.
Sync directly with Salesforce and other CRMs, no manual data entry required.
100% GDPR compliant: Archive every message and file on secure corporate servers.
Assign chats seamlessly between managers, complete with full context when someone is out of office.
Lightning-fast onboarding takes just 15–20 minutes per manager. Absolutely no system changes for your team.
Meta provides the tech. Hubtype makes it an operational powerhouse
Is your team managing clients on WhatsApp while your company stays in the dark?
Tell us how you operate today, and we’ll show you exactly what your workflows would look like with Coexistence fully enabled.