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Conversational Messaging

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WhatsApp displayed on smartphone, ideal for B2C communications.
Conversational Messaging

The Future of B2C Communications: Interview with Marta Lopez

by Jenna Alburger,

Feb 25, 2021
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Young woman using smartphone for conversational support via WhatsApp, representing effective communication technology.
Conversational Messaging

Experts Weigh In On The Importance of Conversational Support in 2021

by Jenna Alburger,

Feb 2, 2021
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Five hanging light bulbs against blue background, illustrating innovation and creativity concepts.
Conversational Messaging

Chatbot Best Practices: The Ultimate Guide in 2021

by Mark Asquith,

Jan 14, 2021
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Chatbot on smartphone screen, representing conversational AI technology in customer support.
Conversational Messaging

Conversational AI or Structured Flows: Which is Right for Your Business?

by Jenna Alburger,

Dec 2, 2020
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Customer service team using digital tools for communication management in modern office.
Conversational Messaging

6 Features Your Customer Communication Platform Should Have

by Jenna Alburger,

Nov 16, 2020
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Superhero figurine on wooden surface, ideal for toy collectors and pop culture discussions.
Conversational Messaging

Super Apps Accelerate The Need For Omnichannel Experiences

by Jenna Alburger,

Jun 9, 2020
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Person texting on smartphone, showcasing modern communication technology.
Conversational Messaging

Beyond WhatsApp: Why Businesses Need Conversational Strategies to Succeed

by Jenna Alburger,

Jun 3, 2020
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Person standing on cliff edge above clouds, symbolizing risk-taking and adventure.
Conversational Messaging

The Tipping Point: Insurance Industry Trends Point to Paradigm Shift

by Jenna Alburger,

May 19, 2020
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Team collaborating with laptops and tablets at a wooden table, discussing conversational design strategies.
Conversational Messaging

5 Conversational Design Mistakes Your Team is Making

by Jenna Alburger,

Apr 29, 2020
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