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Businessman in blue shirt checking smartphone with chat message about home insurance cancellation and intent detection illustration
Chatbots
Customer Service

Using LLMs to Remove the Risk of Misinformation: Meet Hubtype's Smart Intents

by Marc Caballé, Hubtype CEO & Co-Founder

May 15, 2024
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Tablet used for online shopping between green plants, ideal for omnichannel marketing content.
Customer Service

Omnichannel Customer Support: 9 Reasons Why It Matters in 2024

by Jenna Alburger,

May 14, 2024
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Travelers with luggage walk through busy airport terminal, heading to escalators amidst directional signs and bustling activity.
Customer Service

Navigating Turbulence: Airlines Embrace Automation for Peak Season

by Rafał Kochański, VP of International Development

Apr 10, 2024
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Woman with curly hair in gray sweater looking at smartphone with overlay text 'Bring Generative AI to your existing conversational experiences
Customer Service

Understanding Knowledge Bases: The Shift from Classic to AI

by Marc Caballé, Hubtype CEO & Co-Founder

Feb 28, 2024
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Team collaborating on laptop in office at night, reviewing data and discussing project strategies with focused engagement.
Customer Service

A look at three focus areas shaping CS leadership in 2024

by Marc Caballé, Hubtype CEO & Co-Founder

Feb 27, 2024
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Woman gazing out airplane window at clouds and blue sky, experiencing flight travel and aerial view from cabin seat.
Customer Service
Chatbots

Airline Chatbot Benefits, Use Cases, and Examples for 2024

by Marc Caballé, Hubtype CEO & Co-Founder

Dec 21, 2023
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Split-screen image of elderly man named Mr. Graham looking through a photo album and young woman named Mia drawing on a digital tablet.
Customer Service

5 Tips to Engage Your Customers in the Digital Banking Era

by Magdalena Jarosz,

Dec 12, 2023
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Hands typing on a laptop beside an insurance document with a blue umbrella, emphasizing online insurance processes.
Customer Service

Automated Claims Processing: Use cases and benefits‍

by Angelique Rodrigues,

Jun 23, 2023
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Hand holding smartphone with digital shopping icons, ideal for ecommerce or mobile payment topics.
Customer Service

Customer Service as a revenue-driver for Ecommerce

by Angelique Rodrigues,

May 15, 2023
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