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Foster customer relationships through messaging channels while maintaining security and visibility.
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Advisors using messaging on their personal devices may expose customer data to security risks.
Insurers lose conversation insights and history. They also struggle with measuring SLA performance.
Messaging can lead to manual processes, information silos, and ineffective team collaboration.
Protect customer data as advisors access Hubtype through a secure separate application.
Hubtype centralizes customer data, tracks interactions, and provides a holistic view of customer interactions.
With Hubtype, you can automate conversations, manage office hours, and get the insights you need to scale.
Connect interested customers to advisors at the precise moment they are ready to make a purchase.
Let customers talk to your agents the way they prefer - asynchronously, on the channels they love.
Nurture meaningful connections, and build customer relationships that drive upsells and maximize customer lifetime value (CLTV).
Automated flows help capture basic information so your advisors get a head start on conversations.
Use the app on personal mobile devices, computers, or business devices. Conversations are encrypted and GDPR-compliant.
Hit your response time targets with SLA metrics directly in the app. See which customers have been waiting and for how long.
Admins can manage access to customers and reassign them if an agent is no longer available.
Advisors set their office hours in the app, keeping customers informed of their availability and offering alternative agent options when needed.
Understand if advisors are meeting SLA metrics like CSAT, resolved cases per hour, and average resolution time.
Advisors simply download the app to their personal devices, and customers can reach them on messaging apps they already use and love—like WhatsApp, Facebook Messenger, and Telegram.
Advisors download the Hubtype app to their own personal or business devices.
They access business conversations through a secure login.
Customers initiate conversations and are routed to their preferred agent.
Advisors receive customers’ messages directly on the Hubtype platform.
With Hubtype, customers can make payments, sign documents, and complete the customer journey without ever leaving WhatsApp. This removes friction and increases conversation rates.
Hubtype gives businesses unrivaled customization abilities. You can integrate with a wide range of systems and APIs to meet your unique requirements and future scalability needs.
Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.
Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.
Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped insurers navigate WhatsApp's changing business policies, service features, and offerings. We’ve also been building experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.
You know that customers expect quick answers to simple questions. But what is the business value of meeting those expectations? In this guide, we’ll review 5 steps to build your next business case.
We helped one of Spain’s leading insurance companies automate roadside assistance requests through WhatsApp, reduce calls by almost 50%, and increase CSAT to 9.2/10.
