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Hubtype helps insurers start conversations that end with conversions. Break through the noise with better business messaging.
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98% of WhatsApp messages are opened, compared to just 13% of commercial emails.
Personalized, media-rich messages boost engagement rates to 70% on average.
Meeting customers on the channels they prefer increases NPS by an average of 56%.
We helped Multiasistencia open WhatsApp as a customer service channel in a secure, GDPR-compliant way.
We implemented a prompt so that when customers call the contact center, they are made aware that they can be helped through WhatsApp if they prefer.
Leverage customer data to send hyper-relevant recommendations. For example, if a customer recently purchased a new car, suggest a home and car insurance bundle.
Inform customers about limited-time discounts or products. Whether it's a reduced premium rate, a discounted deductible, or a bundle discount, these notifications create a sense of urgency that results in more sales.
Reward loyal customers with exclusive offers, loyalty rewards, or benefits such as personalized risk assessments, or discounts on home security systems or vehicle maintenance.
Segment lists for relevant, timely notifications. Create audiences based on geography, policy types, renewal dates, and more.
Personalize and manage message templates. WhatsApp business-initiated templates can contain up to 1024 characters, compared to the 160-character limit for traditional SMS.
Design and optimize chatbot journeys for more intuitive experiences.
With Hubtype, customers can make payments, sign documents, and complete the customer journey without ever leaving WhatsApp. This removes friction and increases conversation rates.
Hubtype gives businesses unrivaled customization abilities. You can integrate with a wide range of systems and APIs to meet your unique requirements and future scalability needs.
Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.
Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.
Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped insurers navigate WhatsApp's changing business policies, service features, and offerings. We’ve also been building experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.
You know that customers expect quick answers to simple questions. But what is the business value of meeting those expectations? In this guide, we’ll review 5 steps to build your next business case.
We helped one of Spain’s leading insurance companies automate roadside assistance requests through WhatsApp, reduce calls by almost 50%, and increase CSAT to 9.2/10.
