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Keep up with customers–and competitors–by offering policyholders the service they expect. Deliver instant and accurate answers to customers worldwide.
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With automated customer query handling, you can deliver prompt responses, resolving issues without any delays, and freeing up your agents from repetitive tasks.
Enhance efficiency by automating a substantial portion of customer queries, and free up agents for higher-value work.
Enhance customer satisfaction and retention by automating customer queries, reducing frustration, and minimizing wait times.
Understand and interpret questions accurately with advanced natural language processing (NLP).
Give customers consistent and accurate information regardless of which language they speak.
Stay in control of complex inquiries. Route customers to human agents when needed.
Call reduction
Resolve questions 5x faster
Cost reduction
Churn reduction
Hubtype uses webviews, buttons, rich media, and other feature-rich elements to build experiences that go beyond text-only chatbots. Create intuitive experiences for shorter resolution times.
Hubtype gives businesses unrivaled customization abilities. You can integrate with a wide range of systems and APIs to meet your unique requirements and future scalability needs.
Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.
Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.
Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped insurers navigate WhatsApp's changing business policies, service features, and offerings. We’ve also been building experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.
You know that customers expect quick answers to simple questions. But what is the business value of meeting those expectations? In this guide, we’ll review 5 steps to build your next business case.
We helped one of Spain’s leading insurance companies automate roadside assistance requests through WhatsApp, reduce calls by almost 50%, and increase CSAT to 9.2/10.
