Blog by Hubtype

Inspiration about Conversational AI, User Experience, Business Communication, Messaging and Chat, and Conversational Apps.

Professional businessman in dark suit checking smartphone near modern glass building with 'WhatsApp Webviews Explained' text

WhatsApp Webviews Explained: Features, Benefits, and Implementation Strategies

by Marc Caballé, Hubtype CEO & Co-Founder

January 15, 2025
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Categories
Sales
WhatsApp
Chatbots
Conversational Success Stories
Conversational Messaging
Life at Hubtype
Customer Service
Marketing
Chatbot discussion with laptop at meeting, highlighting rule-based vs AI chatbot concepts.
Conversational Messaging

Rule-Based Chatbots vs. AI Chatbots: Key Differences

by Marc Caballé, Hubtype CEO & Co-Founder

Jul 25, 2023
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WhatsApp interface on smartphone screen, ideal for B2C communication insights.
Conversational Messaging

Conversational Apps Will Replace Websites as the Main Interface Between Businesses and Customers

by Marc Caballé, Hubtype CEO & Co-Founder

Jul 16, 2023
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Hand holding smartphone with chatbot interface and dialogue bubbles, ideal for AI communication articles.
Chatbots

7 Signs You Need an Enterprise Chatbot Platform

by Marc Caballé, Hubtype CEO & Co-Founder

Jul 11, 2023
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Hand holding small globe with mountains in background, symbolizing travel and tourism innovation.
Conversational Messaging

Travel Chatbots: Disrupting Tourism & Transportation

by Mark Asquith,

Jun 30, 2023
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Chatbot robot figurine illustrating AI technology, ideal for articles on chatbots versus conversational apps.
Chatbots

Chatbots vs Conversational Apps: Key Differences

by Jenna Alburger,

Jun 30, 2023
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Floating 3D WhatsApp icon on a green background, representing instant messaging and communication app branding.
Conversational Messaging

Is it possible to sell on WhatsApp?

by Alana Marshall,

Jun 26, 2023
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Hands typing on a laptop beside an insurance document with a blue umbrella, emphasizing online insurance processes.
Customer Service

Automated Claims Processing: Use cases and benefits‍

by Angelique Rodrigues,

Jun 23, 2023
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Man focusing on smartphone, wearing a brown turtleneck, sitting indoors; concept of technology use in casual settings.
Conversational Success Stories

Allianz Spain and Allianz Portugal team up with Hubtype to add WhatsApp to their omnichannel support

by Alana Marshall,

Jun 1, 2023
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Hand holding smartphone with digital shopping icons, ideal for ecommerce or mobile payment topics.
Customer Service

Customer Service as a revenue-driver for Ecommerce

by Angelique Rodrigues,

May 15, 2023
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AI chatbot interface in a modern office displays FAQs on floating screens, enhancing user experience and interaction.
Chatbots

FAQ Chatbots: Examples and Best Practices

by Marc Caballé, Hubtype CEO & Co-Founder

May 8, 2023
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Two people discussing and pointing at a smartphone, ideal for technology or communication articles.
Conversational Messaging

3 Steps for a Successful WhatsApp Opt-In Strategy

by Jenna Alburger,

Apr 11, 2023
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3D rendering of various consumer and technology items floating on blue and purple gradient background, including headphones, shopping bags, keyboard, calculator, camera, game controller, shopping cart, and percentage symbol
Conversational Messaging

The 5 Biggest Ecommerce Challenges of 2023 (According to Industry Experts)

by Jenna Alburger,

Apr 2, 2023
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Smartphone displaying floating e-commerce items, enhancing online shopping experience concept.
Customer Service

How to Improve Ecommerce Customer Experience in 2023

by Jenna Alburger,

Mar 31, 2023
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Person on beach at sunrise, embracing freedom and tranquility by the ocean waves. Perfect for lifestyle and wellness themes.
Life at Hubtype

Why a healthy company culture honors freedom and trust as core values

by Eva Pasarisas, HR Business Partner

Mar 22, 2023
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Sephora store exterior at night showcasing vibrant makeup advertisement, illustrating urban beauty branding.
Conversational Messaging

6 Ways Sephora Creates Personalized Digital Experiences

by Marc Caballé, Hubtype CEO & Co-Founder

Mar 7, 2023
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Open laptop on red carpet surrounded by airline tickets, passport, and pen, suggesting travel planning or booking.
Conversational Messaging

5 Trends Shaping the Digital Transformation in Banking in 2023‍

by Angelique Rodrigues,

Feb 24, 2023
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Mobile phone onscreen shop cart for online buying, surrounded by shopping bags and credit card, illustrating e-commerce.
Conversational Messaging

Conversational Commerce: Everything You Need to Know in 2023

by Angelique Rodrigues,

Feb 23, 2023
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Three young adults sitting at a wooden table with laptops, laughing and collaborating in a casual workspace.
Customer Service

5 Ways Creating a Chatbot for Customer Service Helps Your Team

by Marc Caballé, Hubtype CEO & Co-Founder

Feb 18, 2023
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Smartphone with earphones next to credit card and notebook, highlighting mobile technology and finance.
Conversational Messaging

How Gen Z is affecting banking in 2023

by Angelique Rodrigues,

Feb 10, 2023
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Person using smartphone with Google Pay for contactless payment at a Square terminal, illustrating digital transactions.
Chatbots

Fintech Chatbots: A Massive Opportunity for Fintech Companies in 2023

by Jenna Alburger,

Feb 3, 2023
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Remote work setup with laptop, charts, and cat on floor, ideal for remote tech jobs theme.
Life at Hubtype

Reflecting on Hubtype's Transition to Remote Work

by Eva Pasarisas, HR Business Partner

Jan 30, 2023
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Hubtype and Salesforce logos connected, representing integration and collaboration solutions.
Conversational Messaging

Hubtype and Salesforce Service Cloud: Advanced Messaging Automation

by Marc Caballé, Hubtype CEO & Co-Founder

Jan 30, 2023
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User holding credit card while typing on a laptop, ideal for online shopping content.
Customer Service

6 Characteristics of Future-Ready Banking Operations

by Angelique Rodrigues,

Jan 20, 2023
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Robot hands holding smartphone with four-star rating, emphasizing technology and AI-driven customer reviews.
Conversational Messaging

7 Best Hotel Chatbot Use Cases for 2023

by Angelique Rodrigues,

Jan 16, 2023
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Chat interface showing a survey, map, and payment details overlay on product cards, indicating interactive customer engagement.
Chatbots

Chatbot Best Practices: The Ultimate Guide in 2023

by Jenna Alburger,

Jan 15, 2023
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Man in red sweater smiling broadly against a blue wall, illustrating positive customer service experience.
Conversational Messaging

How a Customer Service Chatbot can Create Happy Employees

by Mark Asquith,

Jan 12, 2023
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Illustration of smartphone displaying chat messages with avatars, symbolizing online communication and messaging apps.
Conversational Messaging

Conversational AI Statistics and Market Outlook 2023

by Jenna Alburger,

Jan 11, 2023
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iPhone displaying Instagram Messenger API update, highlighting new chat features against a vibrant gradient background.
Conversational Messaging

How Businesses Can Use the Instagram Messenger API in 2023

by Jenna Alburger,

Jan 3, 2023
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Woman using phone for online banking, holding credit card, illustrating digital transactions.
Conversational Messaging

The Ultimate Guide to Conversational Banking in 2023

by Marc Caballé, Hubtype CEO & Co-Founder

Jan 1, 2023
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Robotic arm representing AI chatbot training and success strategies.
Conversational Messaging

How to Train a Chatbot: 8 Effective Tips for Training AI

by Jenna Alburger,

Dec 21, 2022
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