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Chatbots

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Mobile app interface with emoticons and play button icons, depicting social media interactions and user engagement concepts.
Chatbots

Customer Service Chatbots: Examples, Use Cases and Best Practices

by Jenna Alburger,

Jul 8, 2022
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Reduce AHT illustration with descending arrows and Hubtype logo on purple background, emphasizing efficiency improvement.
Chatbots

How Insurance Chatbots Reduce Average Handle Time (AHT)

by Jenna Alburger,

May 10, 2022
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Woman using laptop and credit card, representing online banking with challenger banks.
Chatbots

The Rise of Challenger Banks: 5 Key Takeaways for Industry Leaders

by Jenna Alburger,

Apr 8, 2022
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Hand typing chat messages on smartphone in dark, highlighting mobile communication and technology interaction.
Chatbots

Enterprise Chatbots: Improve CX at the Enterprise Level

by Jenna Alburger,

Jan 13, 2022
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Digital customer service team in open office, using headsets and computers. Ideal for articles on communication solutions.
Chatbots

2021 Digital Customer Service Trends | Predictions from Top Analysts

by Jenna Alburger,

Nov 9, 2020
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Mobile payment with smartphone at a terminal, highlighting contactless banking technology.
Chatbots

4 Proven Ways to Reduce Customer Acquisition Costs in Banking

by Jenna Alburger,

Sep 15, 2020
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Open office with people working at desks, related to chatbot industry insights by Hubtype.
Chatbots

Are Chatbots Dead? What Digital Innovation Leaders Should Know in 2020

by Jenna Alburger,

Sep 10, 2020
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Smartphone with communication app, showcasing CPaaS (Communication Platform as a Service) by Hubtype.
Chatbots

CPaaS: The Next Generation of Chatbots and Conversational Support

by Jenna Alburger,

Aug 25, 2020
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Hands typing on a laptop displaying banking digital transformation dashboard, ideal for fintech and PSD2 content.
Chatbots

How PSD2 Powers a Digital Transformation in Banking

by Jenna Alburger,

Aug 11, 2020
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