Blog by Hubtype

Inspiration about Conversational AI, User Experience, Business Communication, Messaging and Chat, and Conversational Apps.

Hubtype Partners with Aries Global

Hubtype Partners with Aries Global to Power the Future of Conversational Customer Engagement

by Alana Marshall,

June 18, 2025
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Categories
Sales
WhatsApp
Chatbots
Conversational Success Stories
Conversational Messaging
Life at Hubtype
Customer Service
Marketing
Predictions for 2025 customer experience with woman using smartphone, preparing for future trends and business insights.
Conversational Messaging

7 Airline Predictions for 2025: What’s Next for Customer Experience?

by Rafał Kochański, VP of International Development

Dec 18, 2024
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Speaker presenting on customer service and leadership, using slides with text and an image of a woman, at a business seminar.
Life at Hubtype

Helena Guardans’ Lessons on Equity, Balance, and Showing Up Fully

by Eva Pasarisas, HR Business Partner

Dec 4, 2024
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Business professional in denim jacket checking smartphone beside a car, comparing WhatsApp and RCS messaging platforms
Conversational Messaging

WhatsApp vs RCS: Which Channel is Best for Customer Communication?

by Marc Caballé, Hubtype CEO & Co-Founder

Nov 20, 2024
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Business professional using smartphone and laptop, ideal image for WhatsApp Business API articles.
Chatbots

WhatsApp Business App vs WhatsApp Business API

by Rafał Kochański, VP of International Development

Oct 29, 2024
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Woman in green sweater using smartphone with earbuds outside modern city building, focusing on communication and technology.
WhatsApp

How WhatsApp is Transforming Insurance Operations in Africa

by Marc Caballé, Hubtype CEO & Co-Founder

Oct 16, 2024
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Airport terminal interior with blurred travelers, overlaid with text 'The Future of Airline Customer Service: Automation Solutions that Deliver Results' on a purple gradient background
Chatbots

The Future of Airline Customer Service: Automation Solutions that Deliver Results

by Rafał Kochański, VP of International Development

Oct 8, 2024
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Woman analyzing graphs on a computer, wearing headphones, focused on data visualization in a modern office setting.
Conversational Messaging

Driving Customer Success: The Power of Technology in Modern Service Management

by Marc Caballé, Hubtype CEO & Co-Founder

Oct 3, 2024
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WhatsApp policy update announcement highlighting new regulations for online gambling, over-the-counter drugs, and alcohol sales with WhatsApp Business logo
WhatsApp

WhatsApp’s Policy Update: A New Frontier for Online Gambling, Over-the-Counter Drugs, and Alcohol Sales

by Rafał Kochański, VP of International Development

Sep 26, 2024
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Woman in pink cardigan working on laptop with a brown dachshund sitting beside her at a desk with a soft green background
Conversational Messaging

The Pet Insurance Market Boom: Understanding Types, Segments, and the Role of Automation

by Rafał Kochański, VP of International Development

Sep 17, 2024
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Man looking at sticky notes on glass wall with a WhatsApp message overlay saying, “Is your WhatsApp automation provider meeting your expectations?”.
Conversational Messaging

Why Switching WhatsApp Automation Providers is Easier—and More Important—Than You Think

by Rafał Kochański, VP of International Development

Sep 10, 2024
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Woman researching benefits of expert chatbot development partnership on computer in a cozy office setting.
Chatbots

Build vs. Buy: The Best Approach to Chatbot and Conversational AI Development

by Marc Caballé, Hubtype CEO & Co-Founder

Sep 2, 2024
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Lush green forest with a distant hill under cloudy skies, showcasing rich biodiversity and serene natural landscapes.
Life at Hubtype

Creating an Inclusive Culture at Hubtype

by Eva Pasarisas, HR Business Partner

Aug 8, 2024
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Woman at airport using HubAir app on phone to check flight status and manage booking via chat assistant.
Conversational Messaging

Managing Transportation Disruptions with Scalable Communication and Automation

by Marc Caballé, Hubtype CEO & Co-Founder

Aug 7, 2024
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Customer support team working at computers with headsets in modern office, focused on assisting clients efficiently.
Conversational Messaging

7 Key Use Cases for Insurance Automation in Messaging and Chat

by Rafał Kochański, VP of International Development

Aug 1, 2024
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Phone displaying Allianz chat for pet insurance quotes beside a fluffy dog being petted; customer service interaction.
Conversational Messaging

How Conversational Apps are Transforming Pet Insurance Claims and Policy Automation

by Rafał Kochański, VP of International Development

Jul 25, 2024
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Woman using smartphone surrounded by UI elements like a calendar, map, dress suggestion, and chat messages.
Conversational Messaging

Why WhatsApp is Transforming Business Communication in 2024

by Marc Caballé, Hubtype CEO & Co-Founder

Jul 10, 2024
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Woman in green jacket checking smartphone with '5-star rating' overlay and text 'User Centricity in GenAI: The Forgotten Priority
Conversational Messaging

User Centricity in GenAI: The Forgotten Priority

by Marc Caballé, Hubtype CEO & Co-Founder

Jul 2, 2024
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Man walking in parking lot, pulling suitcase and using smartphone, with cars and family in background, capturing travel convenience.
Conversational Messaging

How Travel Companies Can Use Messaging Apps to Turn Support Tickets into Profit

by Rafał Kochański, VP of International Development

Jun 19, 2024
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Search bar with query “Why WhatsApp is more secure than email?” over blurred background of person typing.
Conversational Messaging
WhatsApp

Why WhatsApp is More Secure Than Email for Business Communication

by Marc Caballé, Hubtype CEO & Co-Founder

Jun 12, 2024
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A smiling man wearing glasses and a black jacket stands on a city street while looking at his smartphone, which displays a message offering 20% off auto insurance, with options to “Request a simulation” or “Speak to an agent.”
Conversational Messaging

Why WhatsApp is a Game-Changer for Insurance Lead Generation and Sales

by Rafał Kochański, VP of International Development

Jun 5, 2024
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Mobile chat UI showcasing customer service interactions, including survey, map, payment options, and Nike shoe suggestions.
Conversational Messaging

Conversational Apps: What They Are and Why They Matter

by Marc Caballé, Hubtype CEO & Co-Founder

May 31, 2024
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User interacting with smartphone, rating five stars, symbolizing customer feedback and engagement.
Conversational Messaging

5 Barriers to Customer-Centricity (And How to Overcome Them)

by Jenna Alburger,

May 31, 2024
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Person focused on smartphone screen in dimly lit setting, wearing glasses and casual attire, reflecting mobile technology usage.
Conversational Messaging

Customer Communication Preferences: 2024 Report

by Marc Caballé, Hubtype CEO & Co-Founder

May 30, 2024
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Hubtype and WhatsApp collaboration banner with text 'Connecting Customers with Confidence' on purple gradient background
Conversational Messaging

Using WhatsApp for Insurance: Improving Agent-Policyholder Communication

by Rafał Kochański, VP of International Development

May 23, 2024
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Businessman in blue shirt checking smartphone with chat message about home insurance cancellation and intent detection illustration
Chatbots
Customer Service

Using LLMs to Remove the Risk of Misinformation: Meet Hubtype's Smart Intents

by Marc Caballé, Hubtype CEO & Co-Founder

May 15, 2024
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Tablet used for online shopping between green plants, ideal for omnichannel marketing content.
Customer Service

Omnichannel Customer Support: 9 Reasons Why It Matters in 2024

by Jenna Alburger,

May 14, 2024
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Traveler at airport checks flight on smartphone, adds baggage via app pop-up; enhancing airport efficiency and convenience.
Conversational Messaging

Future-Proofing Airline Communications with Conversational AI

by Rafał Kochański, VP of International Development

May 9, 2024
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Customer service chat: Advisor assists man with flight issue via messaging.
Conversational Messaging

Mastering Messaging: Building On Your CRM Communications

by Marc Caballé, Hubtype CEO & Co-Founder

May 2, 2024
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Woman using a smartphone outdoors with chat app icons like WhatsApp and Messenger, representing social media connectivity.
Conversational Messaging

7 Reasons Why Insurance Companies Should Leverage Conversational Apps

by Rafał Kochański, VP of International Development

Apr 24, 2024
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Professional businessman in blue suit using smartphone with Hub Insurance virtual assistant chat interface for vehicle claim support.
Conversational Messaging

Why Companies are Taking Digital Customer Interaction Solutions Serious—and Why You Should Too

by Marc Caballé, Hubtype CEO & Co-Founder

Apr 17, 2024
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