Flow Builder: Start Building Your First Flow
Once you open Flow Builder for the first time, you’ll land on the Main flow — the starting point for your Conversational App.
From here, you can begin designing the conversation step by step.
Understanding the Default Setup
When a new Conversational App is created, Flow Builder automatically includes:
- Main flow: The primary entry point when the user starts a conversation.
- Fallback flow: A safety net that handles questions your bot can’t answer.
These default flows cannot be deleted, as they are essential to the user experience.
How the Flow Starts
The Conversation Start node represents the first message your users will see.
It’s connected to the next content node — usually a text message — that introduces your bot or welcomes users.
You’ll also find a note describing Hubtype’s conversation model, which defines how user inputs are processed:
- Check Keywords.
- Evaluate Smart Intents.
- Trigger AI Agent.
- Search the Knowledge Base.
- If none of these return a result, the Fallback flow is triggered.
Tips Before You Start
- Use clear and concise messages.
- Keep early flows simple, you can add complexity later.
- Use the preview often to test user experience.
Next Steps
Once familiar with the starting layout, you can:
- Add your first content nodes (Text, Images, Buttons).
- Connect them to define conversation paths.
- Edit content in the right panel to personalize messages.