Unlock the power of data with comprehensive analytics and insights. Learn how to track conversation performance, analyze user behavior, and make data-driven decisions to optimize your conversational AI strategy.

Articles

Conversations

Use Hubtype Conversation Explorer to review transcripts, filter by channel, nodes and intents, and export data to analyze outcomes.

Automation Metrics

Hubtype Automation Metrics shows bot performance—escalations, fallbacks, and flow traffic—so teams can improve automation.

Agents

Hubtype Analytics Agents dashboard tracks agent KPIs and availability, including resolved cases, response times, and time in status.

Cases

Track case KPIs in Hubtype Analytics: created, attended, resolved and discarded cases, SLA, ratings, and response/resolution times.

Overview

Get a quick Hubtype Analytics snapshot of monthly active users, account usage, and top channels, plus a link to request more licenses.

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