Streamline your customer support operations with Hubtype's helpdesk features. Learn to manage tickets, handle customer inquiries, and provide exceptional support experiences through integrated helpdesk tools.

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Webhooks

Set up Helpdesk webhooks to get real-time notifications for cases and messages, and automate workflows via HTTP POST to your URL.

AI Copilot

Boost agent efficiency with real-time AI summaries, multilingual translations, and automated case classification.

Realtime Dashboard

Monitor live agent activity and queue performance. Track SLAs in real time to optimize your support operations.

Case Archive

Access full conversation history. Search, filter, and export all past cases for quality audit and data-driven insights.

Inbox

Handle WhatsApp & Webchat cases in real-time. A unified hub for agents to resolve conversations and meet SLA targets.

Introduction to Helpdesk

Comprehensive workspace for agents and managers to handle chats, track history, and monitor real-time team performance.

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