Comprehensive workspace for agents and managers to handle chats, track history, and monitor real-time team performance.
Handle WhatsApp & Webchat cases in real-time. A unified hub for agents to resolve conversations and meet SLA targets.
Access full conversation history. Search, filter, and export all past cases for quality audit and data-driven insights.
Monitor live agent activity and queue performance. Track SLAs in real time to optimize your support operations.
Boost agent efficiency with real-time AI summaries, multilingual translations, and automated case classification.
WhatsApp Outbound Calls lets agents place outbound voice calls to customers directly from WhatsApp.
Catch spelling before the reply is sent. Use Accept, Send Original, or revert one word. It turns off if AI Translations is on.
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