Account & Profile Management

Overview

The Authentication & Security section provides users with tools to manage their account access, personal information, notification preferences, and language settings. These features ensure secure access to the platform while enabling personalized user experiences.

User Settings

Access User Settings by clicking your profile picture in the bottom-left corner of the Helpdesk interface, then selecting User settings from the menu.

The User Settings page is organized into four main tabs:

• Profile: Manage your account information and view recent activity.
• Notifications: Configure how and when you receive notifications.
• Languages: Set your primary language and translation preferences.
• Password and authentication: Manage password and two-factor authentication.

Profile

The Profile tab allows users to view and edit their account information, including personal details and recent login activity.

Profile Picture

Upload or update your profile picture. Your profile picture appears:

• In the sidebar navigation.
• Next to messages you send in conversations.

To update your profile picture:

1. Navigate to User Settings > Profile.
2. Click on your current profile picture.
3. Upload a new image (recommended size: 200x200 pixels minimum).
4. Supported formats: JPG, PNG, GIF.

Account Settings

This section displays your core account information:

User ID

• Unique system identifier: 8014df6a-dd90-411c-b785-882a90d31ce6

Role

• Your assigned permission level within the organization.
• Options: Admin, Manager, or Agent.
• Determines what features and data you can access.
• Assigned by organization administrators.

Username

• Your unique login identifier.
• Editable field (must be unique within the organization).
• Used for internal system references.

Email (Required)

• Your email address for login and communications.
• Must be unique within the organization.
• Used for password recovery and system notifications.

First Name

• Your given name.
• Displayed to other users in the system.
• Used in agent assignment notifications.

Last Name

• Your family name.
• Displayed to other users in the system.
• Combined with first name for full identification.

Recent Activity

The Recent Activity section provides a security audit trail of your account access, showing your three most recent login sessions. This helps you monitor account security and detect unauthorized access attempts.

Each activity entry displays:

Timestamp

• Date and time of login.
• Format: "Nov 28, 2025, 6:04 PM (GMT+1)".
• Timezone displayed matches your browser settings.

IP Address

• The network address from which you connected.
• Example: 104.28.197.63.
• Useful for identifying unfamiliar login locations.

Location

• Geographic location based on IP address.
• Format: "City, Region, Country Code".
• Example: "Murcia, Murcia, ES".

Device

• Browser and operating system information.
• Example: "Chrome on macOS".
• Helps identify which device was used for access.
  

Last updated: November 2025