New Media Carousel in Inbox: Agents can now browse all images and videos shared in a conversation through a smooth carousel view — a unified way to access all shared files in one place.

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⚡️ Improvements

Copy & Paste Media in Chat: We’ve made sharing files even easier. You can now paste media directly into the chat input using standard clipboard shortcuts (Cmd/Ctrl + V). Just copy from anywhere and paste straight into the conversation to keep your responses fast and fluid.‍

- Supports different formats: Works seamlessly with PNG, JPG, MP4, and PDF files.

🛠️ Bug Fixes

AI Flow Translation Fix: We’ve fixed an issue that caused errors when adding new languages and translating flow content using AI. You can now add and translate languages smoothly, as expected.

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All release notes

AI Expansion & Regulatory Transparency

Instant AI Accessibility, Actionable Support Insights, and Enhanced Operational Stability

v20260120.0

January 20, 2026

Cleaner AI Translation, on-demand summaries, deeper Flow Builder inspection, improved analytics, and stability fixes

v20251125.0

November 25, 2025