Managing your sources in the Knowledge Base just got a major upgrade. You can now add as many sources as you need, with a new paginated view that makes it easier to navigate and manage large collections.

To help you find exactly what you're looking for, we've also added search, filtering, and sorting options. You can search by title or URL, filter by country or type, and sort sources by alphabetical order or last updated. These updates make it easier to stay organized as your Knowledge Base grows.

Contact reason chart expanded capabilities

You can now explore contact reasons directly in the Cases section with full list visibility, sorting, filtering, and the ability to export detailed metrics by project.

⚡️ Improvements

To ensure consistency across the platform, the term “meaningful element” has been updated to “meaningful node” in both Analytics and Flow Builder.
‍Azure OpenAI cleanup: Removed unused deployments to streamline infrastructure and reduce noise.
Conversation explorer usability updates: We’ve expanded the conversation explorer’s height and added the customer’s phone number to the “info” section, making it easier for agents to get key context at a glance.
Sorting added to Cases and Agents tables: You can now sort columns in both the Cases and Agents tables, making it easier to analyze and organize data based on your workflow.

🛠️ Bug Fixes

Bot action behavior: Creating a new bot action while another one is selected no longer causes incorrect payloads to appear.
Scraping stability: Improved error handling during scraping ensures more reliable content extraction.
Navigation bar consistency: The navigation bar is now aligned across all platform sections for a more consistent user experience
Fixes for missing data in key views: Resolved issues causing data not to display correctly in the Agents table, Automation metrics, and Conversation Explorer.