Smart Intents Model Upgrade & Case Archive Enhancements
✨ What's new?
⚡️ Improvements
- New columns in case archive: We added two new columns in case archive, "first_attended_ by" and "last_attended_ by" so that now you can visualize who were the first and last agents attending a case.
- Case info button: We improved the UI of the button opening the case info panel in Inbox. Now it is more intuitive for your agents to understand how to open and use the case info panel while attending cases.
- Fallback trigger on deprecated buttons: When a user clicks a button from a past conversation that is no longer available, the conversational app will now respond with a fallback message. This ensures the conversation is smoothly redirected to the appropriate, updated flow.
- Bot actions available throughout the whole conversation: You can now trigger custom actions defined in the bot’s code at any point within the conversation flow. This enhances flexibility, allowing the bot to perform specific tasks based on your unique requirements throughout the entire interaction.
- Smart Intents: We’ve upgraded the model used from gpt-3.5-turbo to gpt-4o-mini, delivering improved accuracy and enhanced performance.
🛠️ Bug Fixes
- Font size adjustments in inbox: We noticed some inconsistencies with the font sizes in Inbox and fixed them to ensure consistency in our UI.
- Fixed contact reason bug: We fixed a reported bug about the contact reason not appearing in a case header after the case was reopened by another agent.