We've introduced an auto-discard rule that automatically removes conversations that have gone idle and then sit unanswered for too long. This often happens when agents go offline and inactive cases are transferred to the Waiting queue. Now, if no one replies (neither agent nor end user) within the time limit defined in the settings, those cases are immediately deleted in the background.

It's a simple improvement, but it makes a big difference. Your agents can now start their shifts with a clean Waiting queue, no more sifting through inactive conversations. This also means a more efficient auto-assignment process.

User country info now available

Understanding where your users are writing from just got easier.

We've added country information directly to the Contact Info panel and the Case Archive export. If the user's country is detected, you'll see it listed under their User ID and as a new column in your exported case data.

This helps your team offer more tailored, localized service and gives you clearer insights into the regional distribution of your users, all without any extra work on your side.

⚡️ Improvements

‍Contact Info Improvements: Country data now shown when available.
Alphabetical Sorting: Agent filter in the Case Archive is now alphabetically ordered for easier usability.

🛠️ Bug Fixes

WhatsApp CTA Button: Fixed a bug with copy/paste of URL buttons in Flow Builder.