You can now open webviews directly from a conversational flow in Flow Builder, making it easier than ever to integrate rich, task-based user experiences like returns, payments or seat selections, all within the conversation.

This new "Open Webview" node enables bot designers to trigger a pre-built webview and link it through a clean, visual interface.

‍How it works?

When building a conversation in Flow Builder, you'll now see:

A new "Open webview" node in the build panel
A new Webviews tab in the flow menu to manage webviews
A dropdown menu in the node editor to select available webviews
A button to edit the selected webview's contents (once chosen)
A built-in warning about WhatsApp limitations for easy compliance

Why this matters?

Webviews allow you to embed rich, interactive interfaces for tasks that go beyond the limits of traditional chat, from selecting seats and filing claims to processing returns and more. This new feature makes it easier to seamlessly blend automation with visual experiences inside the same conversation.

ℹ️ Important information:

‍WhatsApp only supports a single-button message immediately before a webview. Other formats may cause the webview to break.
Webviews must be pre-built in your bot's codebase to be selectable in the Flow Builder.

Realtime Agents Dashboard

Live monitoring of agent performance and availability.

Key Features:

Status Overview: Available, Busy, Away, and Offline agents at a glance
Individual Metrics: Daily performance tracking per agent
Smart Filtering: By status, project, or queue
CSV Export: Download data for analysis

Technical Details:

Browser Local timezone display
Real-time updates
24-hour data window (00:00-23:59)
Manager/Admin access only

Notification Configuration for Auto-Assign workflows

Enhanced notification settings designed specifically for teams using auto-assign, eliminating irrelevant alerts.

Previously, all agents received notifications when cases entered "waiting" status, even if auto-assigned to someone else within seconds. This created constant notification noise.

New Notification Option

☐ Cases automatically assigned to me. Get notified only when a case is assigned specifically to you.

Webview Integration, Realtime Dashboard & Smart Intent Filters

✨ What's new?

Integrate webviews in Flow Builder‍